Job Description

We are currently looking to add new highly motivated Sales Associates to our Smoke Zone Smoke Shop Team. We structure our team around our company's core values; Professional, Accountable, Curious, High Energy, and Competitive. The Sales Associate's responsibilities include working side by side with customers to determine their needs, answer their questions about our variety of products and recommend the best items for the customer's needs. You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales Associate, you should stay up-to-date with product features and maintain our store's visual appearance in high standards.

Ultimately, the duties of a Sales Associate are to achieve excellent customer service, while consistently meeting the store's sales goals.

Sales Associate Roles

Customer service

Daily Cleaning/Counting

Executing Management Agenda

Self Accountability

Sales and Promotions

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service

Assess customers needs and provide assistance and information on product features

Welcome customers to the store and answer their questions

Promote upcoming sales and raffles

Maintain in-stock and presentable condition assigned areas

Maintain proper stock levels via communication with our ordering managers

Remain knowledgeable on products offered and discuss available options

Process POS (point of sale) purchases

Upsell products

Ensure that company policies are being followed and upheld

Opening and closing of the store front

Build productive trust relationships with customers

Comply with inventory control procedures

Suggest ways to improve sales (e.g. on campus promoting, changing the store's design)

Requirements

Basic understanding of sales principles and customer service practices

Proficiency in English

Basic Math skills

Working knowledge of customer and market dynamics and requirements

Hands-on experience with POS transactions

Solid communication and interpersonal skills

A friendly and energetic personality with customer service focus

Ability to perform under pressure and address complaints in a timely manner

Job Type: Part-time

Pay: From $17.00 per hour

Benefits:

Employee discount Flexible schedule
Work Location: In person