Job Description

About Eagle Eye Outfitters

Founded in 1999, Eagle Eye Outfitters is an independent outdoor lifestyle retailer in Dothan, Alabama. From our humble roots 26 years ago, Eagle Eye has now expanded to over 45,000 square feet, becoming a premium retail partner for the best brands in the outdoor industry. As a leader in the retail community in South Alabama, we use outdoor retail as a platform to encourage outdoor pursuits, environmental stewardship, and fulfillment of our community mission statement. It is always our goal to offer our customers the very best quality with unmatched radical customer service.

Working at Eagle Eye Outfitters

At Eagle Eye Outfitters, we believe our work changes people's lives. We are a locally owned business with big ambition. People are the heart of any organization - including our own. Our company's motto is People Matter Most which applies to our approach in every decision we make to serve our customers, staff, and community. We're dedicated to empowering & developing people, solving tough problems, and helping careers flourish inside and out.

Retail Sales Associate Summary

Under the Supervision of Store Management, a Retail Sales Associate is responsible for working closely with customers to determine their needs, answer their questions about products, and recommend the right solutions. This position should also be able to promptly resolve customer complaints and ensure maximum customer satisfaction. Enthusiasm and a genuine passion for serving others are a must.

Ultimately, the duties of a Retail Sales Associate are to achieve excellent customer service by building relationships (both with staff and customers) through genuine conversation and personal interactions.

RESPONSIBILITIES

Support the company culture that ensures radical customer service and high performance is the focus of all activities. Be a great example to part-time employees and other full-time employees and assist the ADM and DM of your assigned department as needed. Deliver outstanding customer service by surpassing our customer's everyday expectations. Assess customers' needs to provide assistance and information on product features. Support an environment that places the needs of the customer before any task-oriented job responsibilities. Work as a team with co-workers to maximize sales and enhance the customer experience throughout the entire store. Maintain store appearance by adequately stocking and performing general housekeeping. Continual training on products offered to become an expert. Gather & provide feedback to the department manager on new product requests to meet customer needs. Comply with inventory control procedures. Knowledgeable of and follows all store safety procedures. Peer to Peer Accountability. Serve co-workers and be willing to have courageous conversations as needed for each other's individual development and growth. Other duties as assigned.

REQUIREMENTS

Education/Experience:

High school degree/equivalent or more. Proven work experience as a retail sales associate, sales representative or similar role preferred

Schedule Requirements:

Availability to work flexible shifts including evenings, weekends, and holidays. 5 Day work week with primarily 8-9 hour shifts. 3-4 Saturday shifts per month with a minimum of 1 Saturday off per month excluding key dates and the month of December. Eagle Eye is closed every Sunday.

Computer Skills:

Basic Typing Skills Microsoft Applications General Understanding of Excel General Familiarity with iPad functions. Previous Experience using a POS/Inventory Management System a plus.

Intellectual Competencies:

General understanding of retail customer service practices. Basic Math Skills Proficiency in English but bilingual in Spanish is definitely a plus! Sound judgment/decision-making ability: must be able to apply consistent logic, rationality, & objectivity in decision-making. Must be able to maintain an objective view of situations in order to make impartial, well-reasoned decisions. Continual learner. Assesses and recognizes own strengths and weaknesses; pursues self-development.

Interpersonal Competencies:

People Matter Most: people-oriented and driven by customer satisfaction. Professional Demeanor: Arriving for work each day dedicated to having a great attitude to display to others your excitement about your profession. Working to the best of your ability to ensure that others observe your high-performance standards. Sacrifices personal agendas for your team and the entire company to be more successful. Must have excellent listening skills to comprehend directives, inquiries, and/or comments, and decipher intent & meaning. Must have the ability to display appropriate demeanor, dialogue, interaction, and attire when dealing with staff, customers, co-workers, or management. Must have the ability to personify and/or exhibit compassion, sensitivity, warmth, friendliness, and trustworthiness. Must have the ability to exhibit high levels of energy, and a strong desire to achieve. Must have the ability to take a stand on issues of importance and accountability. Willing to have courageous conversations without being abrasive. Must have the ability to work in a team environment and establish collaborative peer relationships. Flexibility. Must have the ability to adapt and adjust quickly to changing priorities or work demands without adverse impact on performance or sales team dynamics. Resilience. Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks. Ability to quickly adapt to seasonal fluctuations in traffic (fast-paced vs slow-paced depending on the season).

Physical Demands:

Stand/Walk for long periods of time. Use of hands for firm and strong grasping. Frequent use of finger dexterity. Ability to reach with hands and arms. Ability to talk, hear, and communicate clearly with co-workers and customers. Occasional lifting, carrying, pushing, and/or pulling up to 25 lbs. Ability to bend, stoop, kneel, crouch, or crawl.

FULL-TIME BENEFITS

Closed on Sundays, Thanksgiving Day, Christmas Day, and New Year's Day. 6 Paid Holidays (New Years, Memorial, Independence Day, Labor Day, Thanksgiving, Christmas) Generous Employee Discounts. VTO - 40 paid hours per year of Volunteer Time Off (VTO) to be used for community service. 40 hours of Sick Time Off (After 90 days FT Status) Paid Vacation Time (After 1 Year Anniversary) Company Contributes up to 3% match toward 401(k) Retirement. Company Provided Life Insurance Policy of $25,000 Company Health, Dental, and Vision Insurance Options Company Aflac Secondary Insurance Options
Pay: $14.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance
Work Location: In person