Job Description

:
The Retail Logistics Manager role is intended to provide support for the core business functions within the logistics arm of RJW. This role will oversee, monitor and report on the health of the logistics branch and provide immediate feedback and visibility to management. The Retail Logistics Manager will collaborate with all three branches of RJW with the goal of maintaining operational stability while increasing margin performance and service level. This position may or may not have direct reports.
Essential Duties and Responsibilities:
Implementation Strategy & Execution

• Serve as primary escalation point for high-impact issues within logistics
• Monitor several KPIs on a weekly, daily and hourly basis to assess the health of the organization. Identify areas

where there is misalignment and flag to the business to diagnose and mitigate the issue

• Understand RJW process across all divisions and the relationship between each department to appropriately

assess the effectiveness of execution across the business

• Identify gaps in process within the operation. Diagnose and quantify the process gaps and work with the

appropriate team to solution the gap. Oversee the implementation as directed

• Serve as a resource to the carrier and consolidation teams to assess consolidation and carrier booking

opportunities. Provide feedback on those opportunities that increases service and margin
Cross-Functional Collaboration & Reporting

• Track and report on team KPIs, order volume, flowthrough and asset allocation
• Manage and communicate KPIs to leadership and executive stakeholders
• Participate in internal process steering committees and innovation workshops

Additional Responsibilities:

• Excellent verbal and written skills.
• Knowledge and ability to enter data in Logistics software.
• Excellent problem solving and resolution skills.
• Ability to work under pressure situations.
• Ability to Multi-task.
• Detail oriented.
• General office management experience.

Qualifications:

• 3 years' experience in Account Management in the logistics/transportation field and or retail market.

Education and/or Experience Required:

• Bachelor's degree or equivalent experience required.

Language Skills Sets:

• Ability to read, analyze, and interpret general business periodicals, professional journals,

technical procedures, or governmental regulations. Ability to write reports, business
correspondence, and procedure manuals. Ability to effectively present information and
respond to questions from groups of managers, clients, and customers.
Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,

common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw
and interpret bar graphs.
Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations

where only limited standardization exists. Ability to interpret a variety of instructions
furnished in written, oral, diagram, or schedule form. Ability to determine "root cause" of
problem and determine corrective action.
Computer Skills:

• To perform this job successfully, an individual must have knowledge of Business Operating

Systems, Internet software, Word Processing, KPI reporting, and Spreadsheet software.
Physical Demands:

• Must be able to occasionally lift and/or move up to 25 pounds.
• Must be able to activate phone systems utilizing keyboards and buttons.
• Must be articulate and comfortable speaking in front of others.
• Regularly works in an indoor/office environment and required to sit and/or use repetitive

hand motion.

• Frequently required to talk, hear, stand and walk.
• Must be able to work in excess of continuous 8 hours when required.
• Must be able to work under stressful situations, have good cognitive skills, maintain work

accuracy, and the ability to concentrate on more than one task at a time.

• Must have the ability to read and discern visual images on a variety of media with 20/20

corrected vision.

• Must be able to speak and communicate clearly over telephones.
• Must be in sound physical health as determined by a certified licensed physician with no

evidence of the use of controlled substances.
Work Environment:

• While performing the duties of this Job, the employee is occasionally exposed to moving

mechanical parts, and fumes or airborne particles. The noise level in the work environment
will range from quiet to moderately loud.
Employer Rights:
This job description is intended to provide general information about the Retail Logistics Manager
position. The above does not constitute an exhaustive list of the job duties to be performed by an
associate holding the position of Retail Logistics Manager, nor are the lists of the physical requirements
and environmental conditions exhaustive. You may be asked by your supervisor or managers to perform
other duties. Your performance will be evaluated in part based upon your performance of the job duties
listed in this job description, as well as any job duties not specifically listed above that you may be asked
from time to time to perform.
As with all positions, the duties and responsibilities are subject to change at any time as needs arise and
at the discretion of the RJW Transport, Inc. The Company has the right to revise this job description at
any time.
Employment-At-Will:
It is the Company's policy that all associates, other than those covered by a written individual
employment or labor agreement with the Company that has been authorized in writing by the
Company's Chief Executive Officer or Board of Directors, are not employed for any fixed term and are
employed at the will of the Company for an indefinite period. Just as our associate's, reserve the right
to resign their employment at any time for any reason the Company reserves its right to terminate an
associate any time for any reason either with or without cause.

Skills Required