Job Description

We are a dedicated sales and business consulting firm seeking a Retail Customer Support Associate professional to support AT&T Retail in Indianapolis. Your role will center on client sales guidance, account activity coordination, and maintaining premium service standards. We value professionals who systematically approach complex organizational challenges.

As a Retail Customer Support Associate, your primary responsibility will be to uphold the quality of our AT&T Retail campaign through meticulous sales support, proactive issue resolution, and consultative customer guidance. This role includes formal training on essential systems, including CRM software and campaign-specific tools, to maintain optimal performance.

Role Requirements for a Retail Customer Support Associate

Provide structured sales support in AT&T retail settings, resolving service inquiries, coordinating account activity, and maintaining campaign professionalism. Explain AT&T product features, billing structures, and device functions with clarity and accuracy to ensure customers are informed and confident in their service choices. Process account updates, billing adjustments, and sales requests with precision, safeguarding client data and supporting seamless service transitions. Support client retention and referral generation through effective issue resolution, CRM-based follow-through, and consistent service alignment. Coordinate with sales and operations teams to ensure service delivery remains smooth, timely, and consistent across all support stages. Maintain detailed records of client interactions, resolutions, and performance metrics using CRM tools to support campaign reporting and operational continuity.

What's in It for Our Retail Customer Support Associate

Build specialized expertise in AT&T's product suite, service features, and client retention strategies. Apply technical knowledge in a consultative support role, resolving service inquiries with clarity and professionalism. Earn performance incentives tied to client satisfaction, resolution accuracy, and campaign standards. Advance into senior support or leadership roles, with growth aligned to CRM discipline and strategic contribution.

Qualities That Set You Apart as a Retail Customer Support Associate

High school diploma or GED required; coursework in Business, Communications, or Technology is preferred. Experience in retail support, account coordination, or service resolution is beneficial; transferable skills are valued. Clear and professional communicator, capable of articulating AT&T service features and resolving support inquiries with precision. Collaborative and initiative-driven, contributing to service continuity and campaign performance benchmarks. Consistent and dependable, well-suited for structured retail operations and client support within a sales environment.
Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per week

Benefits:

Professional development assistance
Work Location: In person