Job Description

Retail Business Developer

=============================

Location:

Urbandale, Iowa

Company:

R3 Roofing & Exteriors

Position Type:

Full-Time | In-Office

WHO WE ARE

--------------


R3 Roofing & Exteriors is one of the fastest-growing roofing and exterior companies in the Midwest. We are a family-owned business grounded in the values of

Loyalty, Accountability, and Community

, and we're committed to delivering top-tier workmanship with an exceptional customer experience. As we continue expanding our retail division, we are seeking a driven

Retail Business Developer

to help strengthen customer relationships and increase retail project opportunities in our Des Moines market.

ABOUT THE ROLE

------------------


The Retail Business Developer plays a critical role in supporting R3's retail growth by reconnecting with previous customers, nurturing warm networks, and generating qualified retail bids. This individual will focus heavily on

daily outbound calls

, relationship-building, and consistent follow-up with homeowners who already know and trust the R3 name.


You'll maintain an active communication pipeline, keep customers engaged, and help ensure our sales team always has strong retail appointments ready to go. This is a fast-paced role that directly supports revenue growth and long-term customer retention.

KEY RESPONSIBILITIES

------------------------

Customer Engagement & Relationship Management

Make

outbound calls daily

to previous customers, warm leads, and network contacts. Re-engage past customers to schedule

retail roofing and exterior project bids

. Maintain continuous touchpoints with customers to keep them connected to the R3 brand for future needs.

Retail Opportunity Development

Identify potential retail replacement opportunities through effective conversation and discovery. Educate homeowners on retail services, timelines, and next steps. Generate high-quality appointments that convert into retail sales.

CRM & Pipeline Management

Document all communication, notes, and follow-ups accurately within the CRM. Manage multiple customer touchpoints, callback lists, and lead pipelines efficiently. Track and improve performance metrics in collaboration with leadership.

Customer Experience & Representation

Provide a positive, professional first impression for homeowners reconnecting with R3. Represent R3's values and commitment to service in every interaction. Support the sales team through clear communication and thorough appointment preparation.

WHAT WE'RE LOOKING FOR

--------------------------


Strong communicator with a positive, engaging phone presence. Comfortable in a

high call-volume, high-activity

environment. Experience in phone sales, customer service, appointment setting, or business development preferred. Highly organized, dependable, and motivated by measurable goals. Friendly, confident, and able to build rapport quickly. Tech-savvy with the ability to learn CRM systems.

COMPENSATION & BENEFITS

----------------------------

Salary + Commission

- Depending on experience

Health Insurance Offered

Monday-Friday | Full-Time

In-office position

located in

Des Moines, Iowa

Offer contingent upon successful completion of a background check

WHY THIS ROLE MATTERS

-------------------------


This role strengthens long-term customer relationships, reactivates warm networks, and ensures our retail division has a steady, healthy pipeline of qualified opportunities. The Retail Business Developer directly impacts R3's growth, market presence, and customer satisfaction.


If you thrive in a high-energy environment and love connecting with people, this is a great opportunity to build a rewarding career with a company that values you.