Job Description

Location:

Bismarck, ND



Join Our Team at Starion Bank



Starion Bank is a growing, community-focused financial institution built on local leadership, personalized service, and deep community relationships. We are proud to be recognized as one of the "Best of the Best" by Independent Bankers magazine and a "50 Best Places to Work" by Prairie Business magazine.



We are currently seeking a Retail Banking Supervisor to lead and support our retail banking operations across multiple branches in the Bismarck area.



Position Summary



The Retail Banking Supervisor is responsible for overseeing retail banking operations and performance across multiple branch locations, providing leadership to branch teams, and ensuring a high standard of customer service, compliance, and sales performance. This role balances people leadership, operational oversight, and direct customer engagement and is ideal for an experienced retail banking leader who enjoys developing teams and building lasting customer relationships.



Key Responsibilities



Provide leadership and oversight for retail banking operations across multiple branch locations Supervise, coach, and develop branch staff, fostering employee growth, accountability, and engagement Ensure consistent delivery of exceptional customer service and adherence to bank policies and procedures Drive performance against assigned sales, service, and operational metrics Build and maintain long-term relationships with consumer and business customers Support account opening, consumer and business deposit services, and loan application processes Serve as an escalation point for complex customer or operational issues Promote and cross-sell bank products and services to meet customer needs Assist with teller and universal banker functions as needed to support branch operations Partner with leadership to support staffing, training, and operational consistency across branches

Qualifications



Minimum 3 years of experience in retail banking, customer service, or sales Prior supervisory or team leadership experience strongly preferred Associate degree, two-year college degree, or equivalent business or trade education Strong interpersonal, communication, and relationship-building skills Proven ability to lead with integrity, professionalism, and sound judgment Highly organized with the ability to manage multiple priorities across locations

Compensation & Benefits



Competitive salary Comprehensive benefits package including: Medical, dental, vision, life insurance Health Savings Account (HSA) 401(k) with profit-sharing Annual incentive compensation program for benefit-eligible employees Paid vacation and holidays Supportive, community-focused work environment

Why Starion Bank?



At Starion Bank, you'll be part of a team that values leadership, collaboration, and community impact. We invest in our people and provide opportunities to grow your career while making a meaningful difference for our customers and communities.



Starion Bank is an Equal Opportunity Employer

Women, minorities, protected veterans, and individuals with disabilities are encouraged to apply.