Job Description

Job Title: Retail Assistant Manager

Location: Wahiawa Oahu

Schedule: Full Time Position \xe2\x80\x93 Must be flexible to work weekends and holidays as needed

Compensation: Based on Experience with competitive benefits package

Summary: As a Retail Assistant Manager, you would be responsible for managing and coordinating activates of workers and managing day to day operation in Goodwill\xe2\x80\x99s Retail Store. Responsible for achieving sales quotas and goals by performing various duties. We\xe2\x80\x99re looking for someone who has previous experience operating a retail store, can engage and lead the staff, and who has excellent customer service and business acumen. If you\xe2\x80\x99re looking for a job that\xe2\x80\x99s not sitting at your desk all day but engaging with others, then this is the job for you!

Essential Duties:

• Assigns duties to workers and schedules break periods, work hours, and vacations. Ensures sales floor is adequately covered.
• Trains, coaches and supervises workers in store policies, department procedures, and job duties.
• Orders merchandise, supplies, and equipment. Communicates and coordinates with facility staff.
• Records delivery of merchandise, compares record with merchandise ordered, and reports discrepancies to control costs and maintain correct inventory levels.
• Inspects merchandise to ensure its quality and that it is correctly priced and displayed.
• Recommends additions to or deletions of merchandise to be sold in department.
• Prepares sales and inventory reports. Ensures sales and cash reporting accuracy and daily bank deposits.
• Professionally addresses customer complaints, handles returned merchandise, and resolves problems to restore and promote good public relations.
• Assists sales staff to complete/address difficult sales and situations. Must have a clear understanding of store policies and procedures (includes cash handling, POS, store open/close, redemption process, donations process).
• Promotes and sells merchandise. Ensures staff is aware of store promotions and communicates the information consistently to customers.
• Assists in stocking of merchandise, ringing up of customer purchases, and customer service.
• Ensures store is well organized, clean and fully stocked at all times. Ensures the items are properly merchandised and make adjustments to sales floor as needed
• Responsible for meeting retail quotas and goals through the management of day to day operations.
• Communicates regularly with the Store Manager, Sales Leads, Production Supervisor and Director of Operations/Retail and keeps them abreast of appropriate situations.
• Ensures store security and reports any suspicious activity to the appropriate personnel.
• Assists store manager in ensuring the team is achieving production and sales targets. Also assists with the donation and redemption operations as assigned. Make adjustments to production, sales and management to meet production and sales goals.

Minimum Qualifications:

• One year certificate from college or technical school; or
• Three to six months related experience and/or training; or
• Equivalent combination of education and experience.
• Valid Driver\xe2\x80\x99s License and clean traffic abstract.
• Traffic abstract that meets company guidelines.
• Access to an insured vehicle with current registration and safety check.

At Goodwill Hawaii our mission is simple, yet powerful, we help people with employment barriers reach their full potential and become self-sufficient. We are the third largest non-profit agency in Hawaii and our motivation is sustaining Hawaii\xe2\x80\x99s community through the power of work. Last year we placed nearly 1,500 people into employment, resulting in $22 million in annual wages earned as a result of these job placements. Join the Goodwill Hawaii family and help strengthen our Hawaii community, one job at a time.

Goodwill Hawaii is committed to fully complying with all Equal Opportunity Employment and Affirmative Action laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug-free work environment.

Goodwill Industries