Job Description

Looking to work for a creative, family-owned, independent retailer?

We are looking for an upbeat person who enjoys retail and engaging with customers to join our team at Sage & Oats Trading Post in downtown Helena, MT.

To be successful as a

Sage & Oats Assistant Manager

it is imperative the individual have invested time as a sales associate, demonstrate leadership potential, identify and offer suggestions to address areas of inefficiency and propose solutions for increasing/meeting sales projections.

Responsibilities of an Assistant Manager include but are not limited to: Role modeling superior customer experience

Assisting the Manager and owners in planning/ implementing strategies to attract customers and grow our customer base

Coordinating daily customer service operations (e.g. sales processes, orders and payments)

Tracking the progress of weekly objectives

Monitoring and maintaining store inventory

Providing guidance/list of expected duties for sales associate(s).

Training new and existing Sales Associates on organizational systems

Monitoring retail operating costs instore and online

Analyzing consumer behavior and request adjustment to product positioning and/or price point

Handling complaints (verbal and written) from customers in a positive manner that best represents the core values of Sage & Oats

Handling returns or exchanges

Requesting regular inventory cycle counts & ensuring oversight so items are reordered/replenished in a timely manner

Ensuring the cash till is balanced by Sales Associates - reviewing transactions in the event of a cash discrepancy

Oversight of our e-commerce page ensuring fulfillment of orders and content is fresh/updated.

Ensuring compliance with inventory control procedures, including cycle counts, and loss prevention measures such as noting when items are damaged or appear missing.

Helping with store cleanliness - pulling trash, sweeping, cleaning the front sales floor & back stockroom/ bathroom on rotation.

Reviewing security footage to address any blind spots in the store's layout

Demonstrating responsibility for the owner's property/assets with possession of key to store, bank bag, and inventory

In charge when the Manager or owners are not present

Looks for advancement opportunities

Assists Manager in maintaining morale

Minimum requirements to perform the role of Assistant Manager

Demonstrates leadership qualities, self-awareness and self-confidence

Has prior retail management experience or gained on-the-job leadership experience in the role of Sage & Oats Sales Associate.

Must be able to read and write English

Possesses above average math skills with the ability to make change, compute percentages, make banking deposits, take measurements

Demonstrated proficiency in MS Office, Square POS, Etsy Sales, Shippo, PayPal, printing

Leadership and organizational abilities combined with practical problem solving

Has a history of positive interpersonal & communication skills with peers, guests and authority figures

Flexibility to work in shifts - adherence to attendance policy/expectations

High school degree or GED equivalent

Willing to step in for Manager in decision making when Manager is not present

Contact owners when issues arise that require their attention

Ensure the sales floor is always covered and not left vacant

Lock the door when an outside disturbance could result in a potential threat to the safety of staff and customers

Must be willing to stand for extended periods of time

Must be able to lift a minimum of 25 pounds

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Expected hours: 20 - 35 per week

Benefits:

Employee discount Flexible schedule
Application Question(s):

Sage and Oats celebrates Montana's cultural diversity through art and handmade wares. You need not be an artist, but if you are please tell us which art you enjoy crafting/making most?
Work Location: In person