Job Description

The Opportunity

Delaware North Parks and Resorts is hiring seasonal Restaurant Supervisors to join our team at Peaks of Otter Lodge in Bedford, Virginia.

This position does not start until April 2023

Minimum pay rate: $20.00 / hour
Information on our comprehensive benefits package can be found at .

We care about our team member\'s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Some locations may implement a vaccination requirement in the future if required by federal, state, local law. Responsibilities

• Assign duties to scheduled dining room associates.
• Perform some service tasks, such as clearing tables, serving food and drinks, seating guests, and cashier duties when necessary.
• Investigate and resolve complaints regarding food quality, service, or accommodations.
• Review work procedures and operational problems to determine ways to improve service, performance, or safety.
• Assist Restaurant Manager with associate trainings and compliance.
• Monitor daily and hourly cleaning.
• Manage labor and profit loss.
• Ensure proper cash handling and tip record keeping for shift.
• Ensure associates are kept informed of any changes of policies or events.
• Other duties assigned.

Qualifications

• Minimum of 2 years\' supervisory experience preferred.
• Must be self-motivated, able to work without direct supervision, and eager to be challenged and initiate projects and opportunities.
• Excellent communication skills, written and verbal.
• Excellent customer service and employee relation skills.
• A true desire to satisfy the needs of others in a fast paced environment.

Physical Requirements

• Ability to remain on feet for the entire length of shift; May include walking up and down stairs.
• Frequent standing, walking, bending, lifting, reaching & stretching as the work duties demand.
• Ability to maneuver between tables and around corners.
• Ability to lift, balance and carry up to 50 pounds for set-up, service, and clean-up.
• Visual acuity and hearing sufficient to take orders, prepare checks, and communicate with guests and co-workers.
• Possible exposure from moderate to high environmental noise levels during busy times.

Who We Are

Peaks of Otter Lodge is located in the Blue Ridge Mountains one of the region\'s top hiking destinations.

At Delaware North, you\'ll love where you work, who you work with, and how your day unfolds. Whether it\'s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there\'s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Delaware North