Job Description

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Pay Range: $15 - $17/hour
POSITION SUMMARY:
The Shift Lead is responsible for executing restaurant operations, in conjunction with the General Manager. The Shift Lead follows standard operational procedures for living the Brand Values and helping the brand thrive. Focus is on influencing guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements.
KEY DUTIES/RESPONSIBILITIES:

• Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service.
• Treats all team members with respect and dignity.
• Follows company guidelines and executes protocols for daily activities to achieve excellence in restaurant operational performance.
• Encourages restaurant teams to consistently deliver excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a craveable guest experience.
• Work with other team members to deliver long term sales growth initiatives designed to drive profitable sales growth.
• Reviews, practices, and modifies as needed to continuously improve the guest experience.
• Supports General Manager to Identify and train internal candidates for Shift Lead positions.
• Assist in the training, of employees and ensures operations are executed per company operational standards.
• Interacts with guests and the community; responds to guest questions, concerns, and complaints in a timely and professional manner to ensure positive resolution and guest recovery. Promptly escalates concerns to the General Manager.
• Assists the General Manager in using management information tools to analyze restaurant operational and financial performance.
• Helps identify trends and assist actions for improvement.
• Monitors costs and adherence to budget and restaurant goals.
• Complies with all State and Federal labor laws and regulations.

The Shift Lead will help to support the company by maintaining an outstanding work environment through positive attitude, hospitality to guest and teammates and excellent operational performance.
QUALIFICATIONS:
To remain compliant with state and federal laws, you must be at least 18 years old.
Education: High school diploma or equivalent required.
Experience:

• 6+ months of restaurant operations experience.

Skills/Knowledge/Abilities

• Must complete Shift Lead training classes, and in certain states, must be ServSafe certified.
• Ability to communicate in English is required, Spanish comprehension is helpful.
• Fundamental reading, writing, math and computer/POS skills are required.
• Must have access to adequate transportation.

Physical Requirements:

• May be required to reach, bend, stoop, climb, and/or lift up to 50 pounds.
• May be required to operate/access equipment at standard heights while walking or standing during entire shift.
• Must be willing to work a variety of shifts, sometimes exceeding beyond eight hours, based on operating hours.
• Must be able to work weekends and holidays.

REASONABLE ACCOMMODATION:
Qdoba and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.
Pay Range: $15 - $17/hour
Notice to Applicants Regarding Voluntary Tip Pool Participation:
QDOBA operates a voluntary tip pooling arrangement for eligible nonexempt (hourly) Team Member and Shift Lead positions. Tips are collected at the POS via credit card and pooled together to be split amongst eligible and participating staff based on the number of hours worked within the pay period being processed (vacation/sick hours are not included in the calculation). Cash tips are not allowed at POS. When tips are collected as part of a catering/delivery order, a portion of the tip will go to the delivery driver, and the rest will be added to the tip pool to be distributed as mentioned above. In accordance with federal and state law, managers, supervisors, and owners are not permitted to participate in any tip pooling or distribution arrangement and QDOBA complies fully with federal and state laws concerning tip reporting and wage requirements. All tips and gratuities are reported as required by tax law. If hired, eligible team members may choose to opt in or out of the tip pool and by acknowledging the appropriate documentation.
If you have any questions about this arrangement, we encourage you to reach out to your hiring manager for clarification.
Benefits:

• Medical, Dental, Vision, & 401k for eligible employees
• PTO (including vacation and sick where eligible)
• Tuition reimbursement

Privacy Policy:
QDOBA takes pride in carefully selecting talented people and mixing them together to discover amazing flavors. We value the diversity that all our employees bring to the table and the new flavors they bring to our team. Employment decisions and rewards recognize job accountabilities, business needs, and performance merit without regard to age, gender, race, religious affiliation, Veteran status, sex, gender identity, sexual orientation, disability, or any other protected classification recognized by applicable federal, state, or local law.

Skills Required