Job Description

Why The Global Ambassador

Competitive rates Benefits available when you work 32 hours per week-including medical, dental, vision and more Paid time off Be a part of a luxury property recognized for its exceptional service and unique guest experiences. Work with a dedicated team committed to redefining hospitality in Phoenix. Opportunities for career growth within an expanding, forward-thinking hospitality brand.

Who We Are

H

ospitality refined for a global mindset.

The Global Ambassador Hotel is a Michelin Key luxury destination in Phoenix, known for redefining urban hospitality. We offer a unique and sophisticated experience for our guests, combining exquisite service, luxurious amenities, and a vibrant community atmosphere. Our focus is on providing an extraordinary stay that sets new standards for luxury and service.

What

You'll

Do

Know and follow all TGA policies & procedures Welcome and greet guests Make all guests feel comfortable and let them know you're there to personally take care of them Know regular guests by name, their preferences and their needs Inform guests of specials and menu changes Make recommendations you genuinely feel your guests will enjoy Answer questions about our food, beverages, and other restaurant functions and services Take food and beverage orders from guests and enter orders in our point-of-sale system which relays orders to the kitchen and bar Know and follow laws for serving alcohol Deliver food and beverages from kitchen and bar to guests in a timely manner Perform side work at the start and end of each shift as required by service station assignment Own your station and maintain clean service areas - make it a place where you would like to eat Ensure a neat and clean station - check table-tops, polish silverware, water glasses, and wineglasses, wipe bases, check floor, wipe windowsills, chairs, windows (smudge-free), check salt & pepper, candles and flowers Monitor and observe guests dining experience Ensure guests are satisfied with the food and service Respond promptly and courteously to any requests Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable) Be ready and willing to assist fellow servers as situations arise Be ready and willing to assist back servers with clearing and resetting tables Thank guests for their visit and invite them to return Participate in proactive communication to help avoid and solve operational, HR, and financial issues Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor

Qualifications

Minimum of 2 years like volume restaurant serving experience with a basic knowledge of dining room service procedures Must be able to speak, read, write and understand the primary language(s) used in the workplace Must have a great personality, desire to serve guests, and enjoy working as part of a team Must be able to work in a standing position for long periods of time (up to 8 hours) Must be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds Must maintain a neat, clean and well-groomed appearance per TGA standards Must follow safety procedures closely Must be able to work on holidays and/or weekends

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.

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