Job Description

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Role Purpose

Responsible for managing all aspects of a specific department(s) within the restaurant including the selection, development and performance management of restaurant Team Members, optimizing profits and increasing sales.

Key Responsibilities & Accountabilities

• Manage all areas of operations for a specific department including marketing and human resources, while ensuring the Company\'s standards of quality, service and operations are maintained.
• Manage operations during scheduled shifts that include daily decision-making, staff support, scheduling, planning while upholding standards, product quality and cleanliness.
• Frequently interacts with Guests to ensure they receive the Fridays Service Style experience; follow up on any issues and complaints they may have.
• Follows the Bubble Theory to proactively run a shift and anticipate Guest needs.
• Follows the Hamburger Stand Theory, ensuring that the restaurant and staff are set up for an outstanding shift.
• Ensures all newly hired Team Members follow and complete their appropriate training plan, including required paper and electronic paperwork (tip credit notices included where applicable).
• Maintain an accurate and up-to-date manpower plan of Department staffing needs.
• Prepares schedules and ensures that their department is staffed for all shifts.
• Use the Fridays Recruiting Toolkit process to interview hourly Team Members, ensuring Team Members hired are fit with Fridays with Fridays.
• Staff, train and develop their department\'s hourly Team Members through ongoing feedback and coaching, establishment of performance expectations and by conducting performance reviews on a regular basis.
• Identify operational opportunities to build sales and control costs; develop and implement plans to address opportunities (i.e., R&M, marketing).
• Perform liquor, wine, and beer check in to ensure proper invoicing.
• Ensure proper security procedures are in place to protect Team Members, Guests and Company assets, including security of beer walk-in, liquor room, store room, freezer and office.
• Prepare end of shift reports.
• Directly supervise Team Members, coaching, correcting behaviors as needed, and providing recognition to continuously improve performance.
• When acting as Manager on duty, oversee all of the restaurant\'s operations and conduct root cause analysis as needed to guarantee operational efficiency and an excellent Guest experience.
• Ensure great food is served to every Guest through managing all Team Members.
• Manages inventory efficiently, accurately, and in a cost-effective manner.
• Fosters open communication with BOH and FOH staff.
• Ensure proper security procedures are in place to protect Team Members, Guests and Company assets.

Key Decisions

Makes:

• Customer service issues
• Guest relations issues
• Employee relations decisions with General Managers or Human Resources input as needed
• Vendor related issues

Influences:

• Team Member hiring
• Team Member terminations
• Sales and service objective strategies
• Recruiting strategies

Measures of Success

• Guest satisfaction scores meet/exceed company standards
• Annual sales dollars achieved compared to budget
• Meeting/Exceeding requirements for Ecosure Audit scores for the year
• Grow sales to meet or exceed annual sales budget
• Team Member turnover meets company requirements
• Meeting Labor Budget

Qualification Requirements

• 4-year college degree preferred
• Minimum of 6 months experience working in a full service restaurant
• Must be capable of performing all functions and meeting qualification standards for all hourly positions
• Must be able to walk and stand during entire shift
• Frequent bending and stooping required
• Must be able to lift up to 30 lbs
• Must be able to read and write English
• Must be able to hear well amongst loud background noise

Competencies

ASSESSING AND SELECTING TALENT: Effectively identifies and evaluates the talent within the restaurant in order to select individuals that exhibit pride, passion and personality and to build top performing teams.

\xc2\xb7 Helps identify strong team member candidates and \xe2\x80\x9csells\xe2\x80\x9d Friday\'s in order to get the best talent on board.

\xc2\xb7 Utilizes selection tools and processes as guidelines to effectively assess and hire the right people for the team.

\xc2\xb7 Supports selection decisions by identifying high potential within the team in order to maximize internal promotes.

\xc2\xb7 Identifies great talent based on diverse backgrounds, skills, and abilities as well as common passion for the business.

\xc2\xb7 Understands where individual talent can be best utilized; matches the right people with the right job.

\xc2\xb7 Knows who top performers are and takes the necessary steps to engage and retain them.

\xc2\xb7 Ensures that new employees are equipped with the proper training and resources necessary to experience success.

COACHING FOR PERFORMANCE: Spends time guiding, teaching and providing clear and directed feedback to your team to help them grow and succeed.

\xc2\xb7 Provides ongoing guidance and direction to help team members reach their full potential.

\xc2\xb7 Gives honest feedback that is specific, timely and action oriented.

\xc2\xb7 Promptly recognizes and encourages effective performance.

\xc2\xb7 Helps to develop and execute plans for each team member that maximize strengths and improve weak areas.

\xc2\xb7 Ensures team members are given challenging assignments to help them learn new skills that can prepare them for the next level.

\xc2\xb7 Takes a hands-on approach to developing others by providing clear examples of desired behaviors to ensure understanding.

LEADS AND INSPIRES OTHERS: Sets the example for the team by living the TGI Friday\'s Mission, Vision, and Values.

effectively influences and motivates them to reach goals.

\xc2\xb7 Acts with integrity in all dealings; demonstrates consistency in words and actions.

\xc2\xb7 Demonstrates genuineness, openness, and approachability and consistently treats all team members and guests with dignity and respect.

\xc2\xb7 Effectively manages stress level during difficult situations.

\xc2\xb7 Demonstrates the ability to understand and adjust leadership style to fit others\' needs.

\xc2\xb7 Rallies and harnesses the energy of the restaurant by being present, upbeat and engaged.

\xc2\xb7 Frequently and genuinely acknowledges and rewards strong performance.

\xc2\xb7 Treats all employees in a fair and consistent manner.

COMMUNICATION: Keeps everyone on the same page through frequent information sharing and open dialogue

\xc2\xb7 Encourages open, honest and timely communication among team members.

\xc2\xb7 Fosters frequent dialogue between the FOH and BOH staff.

\xc2\xb7 Demonstrates effective listening by being available to team members and responding to needs and concerns.

\xc2\xb7 Communicates the \xe2\x80\x9cwhy\xe2\x80\x9d behind important goals and initiatives to gain buy-in.

\xc2\xb7 Respects the opinions of others; listens to comments and concerns with an open mind.

\xc2\xb7 Holds frequent meetings where information is shared freely by staff.

\xc2\xb7 Takes advantage of opportunities to engage in one-on-one communication.

MANAGING EXECUTION: Enforces performance standards and follows up relentlessly to ensure accountability for

\xc2\xb7 top quality results.

\xc2\xb7 Ensures 100% compliance with standard operating procedures.

\xc2\xb7 Enforces high standards and always looks to raise the bar.

\xc2\xb7 Follows up regularly to ensure proper execution and offers support and/or redirection.

\xc2\xb7 Holds team members accountable to meet obligations.

\xc2\xb7 Confronts sub-par performance directly and holds people accountable for making improvements.

\xc2\xb7 Makes tough but necessary decisions in regards to discipline.

\xc2\xb7 Sets clear expectations and goals and holds others accountable for achieving them.

\xc2\xb7 Identifies and corrects mistakes immediately to provide hands on learning experiences.

PASSION FOR THE GUEST: Ensures that every action and decision leads to an exceptional guest experience inside the four walls and out.

\xc2\xb7 Maintains visibility within the restaurant; models exemplary hospitality by engaging regularly with the guests and interacting in a positive, sincere manner.

\xc2\xb7 Encourages Team Members to focus efforts and attention on going above and beyond to exceed guest expectations and create repeat visits.

\xc2\xb7 Effectively balances guest needs with TGI Friday\'s business needs.

\xc2\xb7 Utilizes guest feedback to improve the guest experience.

\xc2\xb7 Shows awareness of guest needs and expectations; prevents problems before they occur.

\xc2\xb7 Follows up to ensure that guest issues and complaints are addressed and resolved promptly.

\xc2\xb7 Shows attention to food quality/appearance, ticket times, and the fine details that define the overall guest experience.

DECISION MAKING & PROBLEM SOLVING: Thinks problems through, acts with urgency and always keeps the best interests of the brand at heart when making decisions.

\xc2\xb7 Able to digest information quickly, boil it down, and identify relevant issues.

\xc2\xb7 Finds root causes in order to develop workable solutions to problems.

\xc2\xb7 Draws important connections and considers both short and long-term implications of decisions.

\xc2\xb7 Right or wrong - shows the willingness to make the call and accepts responsibility for decisions and results.

\xc2\xb7 Evaluates various solutions to problems before taking action.

\xc2\xb7 Acts quickly and decisively when needed based on the need and urgency of situation.

FLEXIBLY ADAPTS AND MANAGES CHANGE: Keeps up with shifting business needs and embraces change in order to drive results and grow the brand.

\xc2\xb7 Responds quickly to changing needs and adapts as necessary to meet new challenges.

\xc2\xb7 Displays a positive, confident attitude for tackling new challenges and initiatives.

\xc2\xb7 Understands new initiatives and speaks knowledgeably of changes to both FOH and BOH staff.

\xc2\xb7 Helps ensure that changes are fully integrated into operations and sustained over time.

\xc2\xb7 Effectively manages daily priorities while keeping track of long-term initiatives.

\xc2\xb7 Perseveres through resistance to change with positive influence and firm accountability.

MANAGING FINANCIAL RESULTS: Demonstrates an understanding of the financial components of the restaurant operation and how to impact results.

\xc2\xb7 Helps analyze financial profit and loss results, guest satisfaction measures, and other key performance data.

\xc2\xb7 Uses appropriate tools and resources to monitor location\'s performance and understands factors that affect success and growth.

\xc2\xb7 Supports the DO and GMs initiatives to grow business in their location.

\xc2\xb7 Ensures consistent quality and execution of food and service in order to help drive the brand and increase sales.

\xc2\xb7 Makes financial needs an important consideration in plans and decisions. decisions.

DISCLAIMER: THE CONTENT WITHIN THIS DOCUMENT REPRESENTS THE ROLE OF A TGI FRIDAYS INC. EMPLOYEE. FRANCHISEES MAY INCLUDE DIFFERENT OR ADDITIONAL REQUIREMENTS. PLEASE VERIFY ACTUAL REQUIREMENTS DURING THE INTERVIEW.

TGI Friday\'s