Job Description

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Harrah\'s New Orleans Casino & Hotel earned recognition as a City Business Best Places to Work honoree, and was named #1 Large Employer in the New Orleans area by the Times-Picayune Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

JOB SUMMARY: The Restaurant Manager is responsible for leading the Front of House food service team in the completion of daily work assignments as well as provide vision for the future. The manager maintains the highest level of guest satisfaction, staff support, and financial/operational performance and provides support, leadership, motivation, training, coaching and mentoring to all direct reports and subordinates. In addition, the manager creates an environment of trust and respect through empowerment of staff at all levels and encourages high morale, fosters teamwork and partnering among all team members.

ESSENTIAL JOB FUNCTIONS:

• Ensures highest degree of operations and customer satisfaction of the food and beverage outlet.
• Builds systems and processes to ensure quality operations occur.
• Determines, implements, and updates policies and procedures for the food and beverage venue.
• Seeks out new revenue generation opportunities and presents to Executive Leadership/Marketing Team.
• Analyzes and evaluates food and beverage management and profit and loss statement information to determine alternate courses of action.
• Institutes cost control procedures and standards of performance and ensures all operational expenses are within budget.
• Ensures all menus and respective pricing structures are appropriately executed.
• Ensures that all hiring practices, employee disciplinary actions, and expectations of the employees are in accordance with operating procedures.
• Reports department activity to senior management regularly.
• Acts as a role model to other employees.
• Always presents oneself as a credit to Harrah\'s and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Accountable for insuring Staff meets or exceeds all sanitation requirements.
• Responds to guest comments.
• Display excellent leadership abilities.
• Fosters environment of empowerment and partnership.
• Demonstrates strong interpersonal communication skills.
• Coaches and mentors direct reports and subordinates daily.
• Meets and greets all new hires.
• Ensure consistent application of all disciplining procedures.
• Use appropriate rewards to motivate team.
• Provides quarterly feedback and evaluation performance of direct reports.
• Supports safety and accident prevention programs.
• Ensures proper handling and resolution of guest complaints.

QUALIFICATION:

• College degree or equivalent experience is required.
• Strong communication, supervisory and organizational skills are required.
• Five years in field of food and beverage.
• Two years in food and beverage in a fine dining operation.
• Computer literacy preferred.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the casino. Must be able to lift up to 10 pounds and carry up to 5 pounds. Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area. Must have a manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine and photo copier. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.

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It is an incredible time to join the Caesars Team! Join Harrah\'s New Orleans as we undergo two transformations of a lifetime-Caesars New Orleans and the Caesars Superdome. Join a #1 Team that is a Top Place to Work at one of the most exciting times in Gaming in North America.

Harrah\'s New Orleans Casino & Hotel will soon open the opulent and indulgent luxury of Caesars with a $325 million dollar expansion to transform our award-winning property into Caesars New Orleans. The property expansion plan will add a new, 340-room hotel tower by 2024 along with other expanded amenities at the site, including--

• A full exterior and interior redevelopment & redesign
• A new 340-room hotel tower with views of the Mississippi River, French Quarter and Downtown New Orleans
• New culinary and hospitality offerings
• Improved, expanded and elevated gaming areas
• Additional development of the unoccupied area on the second floor of the casino

Caesars Entertainment is Blazing the Trail for our team members with an all-new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities.

Caesars Entertainment