Job Description

Sunseeker Resort Charlotte Harbor is currently searching for a Restaurant General Manager for Aileron Golf Club!

Level up your game at Aileron Golf Club, an experience exclusive only to Sunseeker Resort guests. French for \xe2\x80\x9clittle wing,\xe2\x80\x9d Aileron takes its name from the trailing edges of an aircraft wing, which help stabilize and steer during flight \xe2\x80\x94 and just as ailerons guide a plane, this worldclass course will guide your golf game to new limits. Home to lush greens, year-round sun, and distinctive course design, here, you\xe2\x80\x99ll experience golf as it was meant to be played all year round.

The Restaurant General Manager will take on many responsibilities, including effectively recruiting and managing employees, overseeing operations, handling customer complaints, and generating financial reports. Other important aspects of our Restaurant General Manager\xe2\x80\x99s duties are to ensure health & safety regulations and managing inventory. In addition, they should have patience, must remain calm under pressure, display excellent customer service skills, be successful at planning, and have a sense of effective marketing strategies. The Restaurant GM is challenged to oversee the entire service at Aviators Club, guest service and balance seating capacities.

All duties are performed in accordance with department and Sunseeker Resorts policies, practices and procedures.

Job Duties

• Be a visible, available, and engaging presence in the operation, touching tables and supporting hourly team members. Monitor the daily performance of your team and operational systems, making adjustments as necessary.
• Have a passion for inspiring and mentoring all team members to reach their full potential. Find ways to consistently recognize team members when they excel, while continuously embracing a culture of coaching to provide your team with the opportunities to succeed.
• Ability to constructively and effectively hold your team accountable for their results and facilitate their success by utilizing your expertise.
• Ensure all direct reports complete all assigned trainings by the due date.
• Set clear performance goals and expectations for your team. Following up consistently, providing feedback on an ongoing basis. Ensure performance evaluations and associate coaching is delivered on a timely basis.
• Drive associate engagement through a variety of methods, including the annual engagement survey.
• Hold daily pre-shifts/line-ups for each shift to discuss all ongoings in the resort and restaurant.
• Be impactful! Hold regularly scheduled meetings to assess the team\xe2\x80\x99s morale and making necessary adjustments.
• Create ways to further enrich the guest experience by continuously reviewing, implementing, and refining procedures to ensure every opportunity.
• Manage guest requests and own all complaints concerning food quality and service, responding to guests with a resolution within 24 hours.
• Have a keen eye for details! Maintain a professional restaurant image, including restaurant cleanliness, food quality and presentation standards, and dress code.
• Ensure that all HACCP related initiatives are being followed and acted on when necessary. Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
• Ensure consistent high quality of food preparation and service.
• Ensure all opening, closing and ongoing sidework checklists are being used and take appropriate disciplinary action when they are not.
• Verify that all nightly, weekly, and monthly closing and inventory procedures are completed accurately, including paperwork, time adjustments, and voucher and invoice data entry.
• Ensure schedules are written to budget and ensure guest satisfaction.
• Ensure personnel/payroll related administrative duties are completed accurately, on time, and following company policies and procedures.
• Ensure that proper security and loss prevention procedures are in place to protect associates, guests, and company assets.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly if a guest or associate is injured.
• Review financial information frequently with the management team to assist with achieving financial goals. All managers are required to know the cost and budget goals, and track financials daily.
• Must have a thorough understanding of all hardware and software systems that are used. This includes inventory, purchasing, forecasting, scheduling and time keeping, email, and electronic filing systems.
• Exhibit efficiency in completing job requirements through working with a sense of urgency, consolidating tasks, delegating, and empowering others while managing their efforts.
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Develop collaborative relationships with all departments.
• Foster a management team that possesses and delivers on key strategies of guest service, team member relations, team cooperation, financial responsibility and asset management.
• Ensure all accounting, payroll and team member relations matters are handled in compliance with company policy.
• Exercise discretion and independent judgment when evaluating new programs, new services and new ideas.
• Stay abreast of property goals in order to create, support and present departmental goals to executive leadership
• Continue to learn and be on the forefront of new technology for the hotel industry.
• Create ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards.
• Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience.
• Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest\xe2\x80\x99s satisfaction.
• Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices
• Foster a management team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset management.
• Ensure all accounting, payroll and employee relations matters are handled in compliance with company policy.
• Perform other functions as needed

Minimum Requirements

Combination of Education and Experience will be considered. Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit e-verify.gov. Pre-employment drug screenings are required for this position as a condition of employment.

• Bachelor of Science degree in hotel/restaurant management is desirable.

• 2 years proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software
• Strong leadership, motivational and people skills
• Acute financial management skills
• Obtain and maintain current ServSafe Food Manager\xe2\x80\x99s Certification
• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.

• Proficiency required in reading, writing, mathematics and Microsoft Office Suite, along with other programs

Other Minimum Requirements

• Ability to work varied shifts, including weekends and holidays
• Working knowledge of Microsoft Office
• Excellent customer service skills
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines
• Must possess mature personal discretion and sound judgment
• Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
• Excellent organizational, analytical and project management skills, with particular attention to quality and detail
• Interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor
• Possesses an excellent eye for talent, whether it be managing, coaching and growing our associates or scouting, recruiting, and hiring new associates.
• Skilled at and enjoys delivering excellent customer service.
• Highly responsible and reliable.
• Detail-oriented.
• Ability to train staff, either individually or as a group in a new store setting.

Equal Opportunity Employer: Disability/Veteran

For more information, see www.sunseekerresorts.com

People of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply.

Aileron Golf Club