Job Description

KLR is a leading New England Regional Public Accounting Firm, consistently ranked among the Top 100 firms in the United States. With more than 350 professionals across eight office locations--including Andover, Boston, Bradenton, Lausanne, Newport, Pawtucket, Providence, and Waltham--KLR delivers assurance, tax, and business advisory services to private and publicly held companies nationwide and abroad. Recognized as a Best Place to Work for 19 years, KLR is committed to fostering a culture of collaboration, growth, and innovation.

Our Resource Manager role will be an integral part of our people team and success of our people and Firm at KLR. As a Resource Manager at KLR, you will collaborate across disciplines to identify staffing needs and skills across projects, document existing and needed skills, and schedule and manage team capacities, ensuring full utilization of team members and an accurate forecast of staffing needs. You'll work together with business development and operations to prepare new teams based on confidence levels in the sales pipeline, and with delivery teams to maintain staffing across ongoing projects. To succeed, you will need to exercise excellent communication skills, strive to uphold and optimize processes and make decisions that balance business goals (utilization and cost of delivery), delivery needs and timelines, as well as the developmental and recharging needs of our team members. This ideal person for this role is a hard-working, self-motivated individual who takes pride in their work, are up for any challenge, and enjoys working in a highly collaborative, fast-paced, professional environment.


The primary objective of the Resource Manager is to ensure we have the right people, with the right skills and for the right price, assigned and scheduled to the right engagements and projects at the right time, to optimize our resources, which means our resources are:

As productive as possible and fully utilized at their highest and best use (not having managers doing work that associates or paraprofessionals can do less expensively). Properly balanced to meet the short- and long-term needs and motivations of our three constituencies: self/ team members, clients, and Firm with including self-development, coaching/ mentoring and training others, business development / relationship management, innovation, and PTO / recharge time. Strategically planned with budgets and build/ buy pipelines for the future at all levels.

Responsibilities

Strategic workforce plan, budget, schedules, and dashboard / reporting for optimum resource management

In partnership with the Heads of Department, Director of People, and COO/CFO; develop, execute, and communicate strategic workforce plans pertaining to visibility, the accuracy of demand, the status of sales pipeline, and fulfillment strategy. Adjusting the plan, if needed, to incorporate unplanned growth and / or turnover. Work closely with departmental heads to manage and input a rolling 6 -12 month set of resourcing assignments and projections that feeds into a dashboard used to assess resourcing assignments by clients, disciplines, and individuals. Curate reporting for internal stakeholders that communicate insights like utilization trends, unallocated resource reporting, and ongoing staffing needs. Maintain up to date skill inventories of skills needed to accomplish key outcomes of various engagements and skills we have by team member, level, and team. Use skill inventories, fees paid, and bill rate and pay rate to match resources to engagements to yield the highest margins and continue to develop team members and ensure highest and best use. Make recommendations for skill development and additional talent acquisition to CPO, COO, and department heads. Maintain up-to-date records of engagement letters and staffing plans. Manage resource allocation and time tracking processes, software, reporting, and planning. Foster and maintain positive relationships with the outsourced / offshore talent community, partnering with the department heads and Offshore Talent champions to build and maintain a centralized database to quickly and efficiently deploy outsourced / offshore talent, as needed. Work closely with the department heads, finance, IT and operations to ensure our Firm's standard operating procedures are followed throughout the on-boarding process of new associated and offshore/ outsourced talent and identify and resolve issues in a timely manner. Determine where processes can be improved upon and implemented through close collaboration with relevant departments and discipline leads, acting as a change agent and ambassador for the resourcing process across the network. Support and role-model KLR's values.

Weekly and monthly scheduling and resource management

Lead weekly resourcing meetings with heads of functions to discuss staffing needs, identify areas of underutilization, as well as opportunities to rebalance workload, and ensure key milestones and ad-hoc requests are filled. Collaborate with departmental heads to determine work and / or resource gaps that could be done by less expensive resources internally or externally. Work with department heads and talent acquisition to source, upskill (if necessary), recruit and manage this type of talent, availabilities, project assignments, and negotiated rates - actively maintaining all necessary details. Identify resourcing gaps and opportunities for optimization (less expensive resources that could do work) and prepare proposed solutions ahead of weekly meetings and continue to monitor team bandwidth and resolve real-time resource needs throughout the week. Promptly review and approve offshored/outsourced talent's timesheets and invoices in order to ensure that they are paid in a timely manner.

Qualifications

Preferred: Have a bachelor's degree in business, communications, or a related field. Have 3+ years of experience in a project management or resource management role (experience managing demand and capacity, overages, budgets, team member allocation, etc.). High level skill in excel and Power BI and experience transforming data into insights Professional services experience is preferred, but not required. Well-developed abilities to impact and influence at various levels of the Firm through building strong relationships. Effective verbal & written communication skills, with an ability to adapt style for various audiences. Possess a solution-oriented approach to problem solving, with the ability to perform well under pressure in response to changing priorities. Highly organized individual who excels at time management and prioritization in a fast-paced environment. Ability to handle sensitive situations, information and conversations with professionalism and confidentiality. A passion to help and develop people - making yourself readily available to answer questions and offer support. Are a self-starter and problem solver with meticulous attention to detail.

Additional Consideration for Candidates who posses:

Resource management certification Experience working with professional service projects Expertise with Enterprise Resource Management software or similar Previous Project Coordination or Management experience

This is a full-time position with standard hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Additional hours will be required during peak busy seasons.

Pay Range:

The salary range for this position is included below. Individual salaries within this range are determined by a variety of factors including but not limited to the role, function and associated responsibilities, a candidate's work experience, education, knowledge, skills, and geographic location.


$90,000.00 - $110,000.00

Benefits:

KLR offers a wide range of benefits including: comprehensive medical, dental, and vision, unlimited discretionary paid time-off and a competitive retirement savings plan. We offer tuition assistance, in-house education programs and offer employees opportunities for community involvement.


Come join a firm who has recently been recognized as a "Best Place to Work" for 19 years by the Providence Business Journal and voted as a Top 100 Firm in the country by Accounting Today!


KLR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, genetic information, disability status, protected veteran status, or any other characteristic protected by law.