Job Description

Key Responsibilities

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Manage patient transport scheduling through Brewster's CAD system for MGB facilities.



Monitor system status and provide real-time updates on transportation resources to MGB staff.



Collaborate closely with MGB PTAC staff and Brewster's onsite Navigators to ensure seamless operations.



Obtain and maintain training for Epic system access to support patient transport operations.

Functional Duties

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Ensure efficient handling of patient transport requests from initiation to completion.



Serve as the primary point of contact for MGB staff regarding patient transport issues, delays, and updates.



Maintain accurate documentation of all patient transports to ensure compliance and support billing processes.



Support billing and compliance teams by identifying and resolving improperly documented EPCRs.



Track and report transport turnaround times, identifying areas for improvement.



Establish and maintain strong relationships with MGB facility staff to support ongoing collaboration.

Other Duties

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Ensure strict compliance with company policies, procedures, and regulatory standards.



Assist with community outreach initiatives as needed.



Perform additional responsibilities as assigned to support overall operations.

Qualifications

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Proficiency with MS Office Suite, Traumasoft, and Epic systems.



Strong organizational skills with the ability to prioritize tasks in a fast-paced environment.



Demonstrated leadership and supervisory experience with ability to guide and support team members.



Broad knowledge of Brewster Ambulance Service operations.



Proactive, self-motivated, and dependable with high attention to detail.



Strong written and verbal communication skills with ability to maintain confidentiality.



Current certifications:



Valid Massachusetts Driver's License



CPR certification