Job Description

Description

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Job Title

Resolution Coordinator - Special Education

Location

Organization Name

Office of Chief of Staff

Department Description

POSITION SUMMARY:


Under the direction of the Ombudsman, the Resolution Coordinator ? Special Education will provide strategic coordination, oversight and implementation of projects and initiatives designed to strengthen communication, transparency and accountability in the delivery of special education services and family engagement. The incumbent of this position will ensure that all projects and processes within the Ombudsman Office are effectively planned, executed, monitored and evaluated in accordance with federal, state and local regulations governing special education and parent engagement.

Brief Description

This is an ASASP Unit III Table 900 position Grade 28


Salary Range: $77,015-$154,996


Closing Date: November 28, 2025

Detailed Description

DUTIES & RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.


Develops and manages strategic and operational project plans to support the offices mission (e.g., complaint resolution systems, public outreach initiatives or compliance reviews) for special education family engagement; Analyzes current workflows related to complaint intake, investigation and resolution to identify inefficiencies or gaps and implement process improvements and standard operating procedures (SOPs) to increase efficiency and accountability for special education family engagement at the school and district level; Coordinates and provides training and technical assistance in partnership with the Special Education Family Support Center and other district family engagement staff to ensure consistent implementation of the Ombudsman escalation process, high-quality customer service practices, and collaborative resolution practices; Sets goals, milestones and timelines for new initiatives (such as process improvements, policy updates or reporting systems) with internal district staff, external agencies and community stakeholders to ensure alignment of district objectives; Measures impact and effectiveness using key performance indicators (e.g., resolution time, satisfaction rates, reduction in repeat complaints) by using project management tools to monitor progress toward strategic goals; Creates and prepares presentations, reports, publications and dashboards for the Board of Education, executive leadership, administrators and the public; Tracks and manages budgets, contracts and resource allocation for Ombudsman initiatives and oversees vendor relationships (when applicable) for technology platforms, training or external evaluations; and Performs other duties as assigned.

Job Requirements

QUALIFICATIONS:


The requirements listed below are representative of the knowledge, skill, and/or ability required.


Knowledge of PGCPS policies and procedures, and federal, state, and local educational regulations and policies; Understands strategic planning, data-driven decision-making and performance management practices; Knowledge of key concepts of data analysis, data collection and management, and continuous improvement processes; Effective written and verbal communication skills for preparing reports, presentations and stakeholder correspondence; Strong interpersonal and collaboration skills to build and maintain effective working relationships with school leaders, central office staff and community partners; Ability to gather and analyze information; Ability to problem-solve, think critically and manage conflict constructively in fast-paced environments with various stakeholders; Ability to facilitate meetings, trainings and professional development sessions that promote engagement and shared understanding; and ?Ability to work with diverse racial, cultural, linguistic and socioeconomic groups.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:


Bachelors degree from an accredited college or university in public administration, communications or related field required; Masters degree preferred. A minimum of three (3) years of related experience required.

CERTIFICATION REQUIREMENTS:

None required.

SUPERVISORY RESPONSIBILITIES:


No direct supervisory responsibilities.

PHYSICAL DEMANDS:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and use fingers, tools or controls. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, the ability to adjust focus, and depth perception. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.

WORKING ENVIRONMENT:


The work environment characteristics are representative of those an employee encounters while performing the essential functions of the job.

ADDITIONAL INFORMATION:


None.

Additional Details

Direct Deposit is expected as a condition of new hire employment.


As a condition of employment, all applicants for employment must be qualified to work in the United States without sponsorship by PGCPS. If you are not work-authorized and would require PGCPS to sponsor you for a work visa you will not be considered for employment.

How To Apply

To submit an application online select apply.


Please provide three (3) current professional references on resume.
Please complete ALL sections and provide applicable details to ensure full consideration.??If you need assistance with submitting your application online, please contact the Talent Acquisition & Management Administrative Staffing Office at 301-952-6033.
Appropriate accommodations for individuals with disabilities are available upon request.

Minimum Salary

Maximum Salary

Currency

USD

Shift Work Preferences

Certified Teacher?

Certification Subject Areas

Amount of Travel