Job Description

L
ight clerical work including answering/screening/telephone calls to the appropriate person, resolution of calls (orders, quotes, etc). A
bility to use hand tools and assist or complete modifications to products... i.e. glazing, section width changes, insulating, etc. and fork truck operation. R
espond to customer requests for information concerning order tracking, order expediting and product availability. P
erform order entry at both sales invoicing level and request for products from supply plants. N
otify customers of potential backorders, credit issues, order availability and any other information regarding orders. A
ct as a liaison between sales center and plant departments, gather the necessary information and respond appropriately. P
rocess all necessary paperwork for the daily operation of the sales center as required. D
elivery responsibilities as required... including driver qualified (valid license). A
ssist in unloading and loading vendor and customer vehicles. M
onitor completion of daily customer LTL shipments... including UPS.. A
ssist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention. O
ther duties as assigned. Q
ualifications
1-3 years Customer Service experience, door industry preferred A
ttention to detail and problem solving. E
xcellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers. W
orking knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc. B
asic math skills required. W
illingness to learn product and processes. E
ducation
High School Diploma or GED


P hysical/Work Environment Requirements
Ability to stand for long periods of time in a non-climate controlled environment. A
bility to lift up to 50 pounds. D
ISCLAIMER
A