Job Description

After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking a Residential Administrator to unveil a new era of luxury which embodies the spirit of New York City.
With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.
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Classification: Full-Time
Shift: Various - must be available weekdays, weekends, and holidays.
Pay Rate: The pay rate for this role is $31.25 - $36.06/hour and is based on applicable and specialized experience and location.
What will I be doing?
The Residential Administrator is responsible for supporting the daily operations and administrative functions of the Waldorf Astoria Residences New York. This role provides comprehensive assistance to the Residential Leadership Team to ensure the seamless management of the property and the delivery of exceptional resident experiences. In addition to administrative duties, the Residential Administrator will serve as the receptionist and first point of contact for the management office, greeting residents, guests, and vendors with professionalism, poise, and warmth. The ideal candidate demonstrates exceptional organizational skills, polished communication, and a commitment to upholding the Waldorf Astoria's legacy of refined service and luxury living. As a Residential Administrator, you will play an integral role in supporting the operational and administrative excellence of the Waldorf Astoria Residences New York. Specifically, you will:
Serve as the first point of contact for the Management Office, warmly welcoming and screening all visitors, residents, and vendors, while maintaining an organized and polished reception area.
Answer and direct incoming calls for the Residences Department; determine priority, resolve inquiries independently when appropriate, and relay accurate messages promptly.
Provide comprehensive administrative support to the Director of Residences, Assistant Director of Residences, and Assistant Director of Finance - Residential, including calendar management, correspondence, and general office organization.
Manage a range of administrative processes, including copying, scanning, filing, processing lease, sale, decoration, and alteration applications, preparing resident communications, and assisting with amenity reservations, payments, and compliance tracking.
Maintain accurate resident, owner, and tenant records, ensuring all documentation and databases (Yardi, BuildingLink, etc.) are current and properly organized.
Receive, sort, and distribute all incoming mail and deliveries (USPS, UPS, FedEx, and interoffice).
Assist residents with inquiries and concerns, including billing, payments, and general service-related requests, ensuring prompt and courteous resolution.
Coordinate and schedule meetings with prospective buyers, brokers, and attorneys; process building questionnaires and distribute insurance certificates as needed.
Manage office inventory and place periodic orders for supplies.
Coordinate the collection and routing of Board-related documents for required signatures.
Assist with property tours for residents, ownership representatives, and Hilton Corporate visitors.
Attend management meetings, record and maintain meeting minutes, and follow up on assigned action items.
Report all suspicious persons or activities, hazardous conditions, etc. to the Safety/Security Department.
Perform additional duties as assigned to support departmental operations and uphold the Waldorf Astoria standard of excellence.
What we are looking for
We are seeking a Residential Administrator who is passionate about providing polished, professional, and anticipatory support in a luxury residential environment. The ideal candidate thrives in an administrative setting that demands accuracy, discretion, and high attention to detail. With a refined sense of service and a collaborative approach, you will ensure the Residential Office operates seamlessly while enhancing the resident experience through efficiency, communication, and genuine care.

• Exceptional organizational and multitasking skills with the ability to manage multiple priorities in a fast-paced, high-touch environment.
• Strong written and verbal communication skills with a professional, polished demeanor.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); experience with Yardi or BuildingLink is preferred.
• Previous experience in a luxury residential, hospitality, or property management setting strongly preferred.
• A proactive and detail-oriented approach, with the ability to anticipate needs and resolve issues independently.
• Demonstrated commitment to confidentiality, professionalism, and the Waldorf Astoria's standards of excellence.
• Ability to work flexible hours, including weekends or holidays, as required by business needs.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus

Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage - for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
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Skills Required