Job Description

AMAZING BENEFITS!

3 low deductible health insurance options, including a 100% employer-paid insurance option; dental and vision insurance options as well 15 paid holidays;12 vacation days and 12 sick leave days accrued annually Flexible work schedule Excellent retirement benefits including Maine Public Employees Retirement System, 5% contribution to 401(a) plan after one-year employment, and 457 plan Other benefits include short term/long term disability insurance, life insurance, flexible spending account, training, and educational benefits. Employees are eligible for the Public Service Loan Forgiveness Program for student loans.

WORK CULTURE

Lewiston Housing looks for teammates that work smart during business hours but value their time off when not at work. You should like the work you do, but your work should not be your life. The ability to collaborate and roll up your sleeves to get the job done in a realistic timeframe is critical for your success at Lewiston Housing.

We believe stable and safe affordable housing is the foundation of a healthy life for the people we serve, and we are looking for people to work with us who share this belief. Safe, affordable housing is the number one issue people are facing in our community, and we are looking for those who want to help us make a difference.

EQUAL OPPORTUNITY EMPLOYER

Lewiston Housing is proud to be an equal opportunity employer. Employment decisions at Lewiston Housing are based on merit, qualifications, and abilities. We do not discriminate in employment opportunities or practices on the basis of any characteristic protected by law.

Lewiston Housing will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue business hardship. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

POSITION SUMMARY

This role is essential to our Choice Neighborhood Implementation Grant and Resident Opportunity and Self Sufficiency (ROSS) Grant Program, both of which are innovative initiatives designed to improve the lives of Lewiston residents and future generations. As a Resident Success Coach, you will be a key partner in empowering individuals and families by providing resources and coaching support to help them achieve their personal and economic goals.

The Resident Success Coach is a key partner working with the community, neighborhood partners, and Public Housing and/or Choice Target households. Through individualized coaching and strategic partnerships, the Resident Success Coach plays a critical role in connecting residents to vital services, employment opportunities, and educational resources, while addressing barriers that may prevent them from reaching their full potential.

DUTIES

Lead resident intake processes, including orientation, motivational interviewing, and comprehensive psycho-social assessments. Works with and maintains close contact with other CHOICE Neighborhood, ROSS partners and community resource agencies to ensure seamless coordination of services. Provide services that empower client and family system to utilize and build their strengths, resources, and support to meet goals as independently as possible. Work independently and effectively manage resident contact, including the scheduling of resident appointments, meetings and office time for completion of required paperwork. Conduct quarterly and annual assessments as required by the program, ensuring that all data is accurately recorded and meets program guidelines. Manage a caseload of at least 50 households annually, ensuring consistent contact and follow-up to meet program objectives. Meet with enrolled households monthly to review and update Individual Service Plans (ISPs), ensuring that they remain relevant and aligned with resident goals. Accurately record data in client management software at the time of each assessment, ensuring compliance with program standards. Actively participate in community outreach efforts, attending neighborhood meetings, events, and working groups to stay informed on community needs, trends, and services, while promoting the program. Assist in the preparation of program reports, analyzing resident outcomes, service effectiveness, and identifying areas for improvement or expansion within the program to ensure continuous growth and impact. Facilitate and encourage community engagement at assigned properties by organizing resident meetings, events, and workshops that promote social connection, collaboration, and a sense of belonging among residents. Foster a positive, inclusive environment. Solicit and incorporate feedback from residents to continuously improve the services and programs offered, ensuring they remain resident-centered and adaptive to changing needs. Develop individualized plans of care that reflect resident preferences and goals. Meet with residents regularly to assess progress toward their goals, providing ongoing support and adjusting care plans as needed to ensure success.

KNOWLEDGE, SKILLS, & ABILITIES

Four-year college degree in social work, social services, or equivalent experience required Two years' experience working directly with clients or community agencies preferred Working knowledge of community resources available to youth, adults, New Mainers, elderly, people who are unhoused, and/or disabled Competency in MS Office and relevant databases and software Customer focus and experience working with marginalized populations Interpersonal savvy with solid communication skill Well organized and excellent time management skills Multilingual preferred
Job Type: Full-time

Pay: From $23.27 per hour

Benefits:

Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Retirement plan Vision insurance
Work Location: In person