Job Description

Overview:

Presbyterian Homes & Services - Mill Pond is seeking a Resident Services Specialist to join its Social Services team. The Resident Services Specialist is responsible for implementing resident services for residents consistent with regulations and established best practices.

Reporting STRUCTURE

The Resident Services Specialist reports to the Care Center Administrator, Site Leader, or designee.

ABOUT THIS COMMUNITY

Mill-Pond
1201 Southeast Mill Pond Court
Ankeny, IA 50021

Complete with walkways and waterfalls, Mill Pond is situated on five acres south of First Street, just off of Delaware Avenue. Nearby Interstate 35 provides convenient access to all Polk County amenities and the greater Des Moines area.

As an employee you can take advantage of a variety of amenities such as:
- Off- Street ParkingFree employee meals


This community offers the following care options: Assisted Living, Care Center/Long Term Care

Salary: $22.20 - $27.76/ hour
Responsibilities:

The Resident Services Specialist is responsible for implementing resident services for residents consistent with regulations and established best practices. The Resident Services Specialist provides support through resident/family advocacy, ongoing assessment and evaluation, service coordination and care planning. The primary focus of this position is the quality of life of residents to assist them in achieving "their best day".


Qualifications:
Professional qualifications or equivalent experience in the provision of resident services in a health care setting. Degree in resident services, human services or related field preferred. Prior experience working with seniors and their families in senior housing, service or health care related environment preferred. Experience in geriatrics or health care related environment. Ability to work independently and exercise good judgment in problem solving and networking within the site and community. Excellent assessment and documentation skills. Ability to organize work flow, respond to emergencies and note detail. Ability to maintain a high level of performance in an environment of frequent demands and changes. Demonstrated knowledge of social community service delivery systems preferred. Demonstrated computer proficiency including Microsoft Office and other common computer programs. Demonstrated compatibility with PHS' mission and operating philosophies. Demonstrated ability to read, write, speak and understand the English language to communicate with all customers.

Benefits:

Full-time benefits-eligible employment begins at a minimum of 30 hours per week:

Health, and dental, including applicable HSA & FSA Employer Contribution to HSA for eligible Health Plans Life insurance (AD&D) Retirement, with eligibility for an employer match Holiday pay and extended sick

Full and Part-time benefits-eligible employment working between 20-29 hours per week:

Vision insurance Voluntary short-term & long-term disability Accident & hospitalization coverage Education assistance programs

All employees:

Accrue PTO (Paid time off) Same-day pay Employee assistance program (EAP) College partnership educational discounts Access to Learn to Live Resources

About PHS:

Based in St. Paul, Minnesota-Presbyterian Homes & Services (PHS) is a nonprofit, faith-based organization providing a broad array of high-quality housing choices, care options and services for older adults. There are over 7,500 team members like you at PHS, serving more than 26,000 older adults through 60+ PHS-affiliated senior living communities in Minnesota, Iowa and Wisconsin, and through Optage and other community services. PHS is also co-owner of Genevive, the largest geriatric primary care practice in MN, providing comprehensive care for over 15,000 older adults.




An Innovative Leader: Established in 1955, PHS has earned the reputation as an Innovative Leader dedicated to promoting independence, purposeful living, and overall well-being. PHS is now one of the largest nonprofit senior housing and services providers in the US.



Our strong focus on our employees, means we are committed to an environment where you are valued and empowered to make a difference. With a strong commitment to team growth from within, roughly 80% of leadership roles are filled through the development of people like you. To learn more about PHS culture, benefits and team development, we invite you to visit the "Careers" section of our website.



Let's get you started.

PHS is an EEO/AA employer. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.