Job Description

The Resident Services Manager is an expert in building relationships and exceeding expectations. They are responsible for ensuring the satisfaction of our residents by acting as the first point of contact to resident needs and requests.

What You'll Do:

Manage the reception area to ensure effective telephone and mail communications both internally and externally to maintain professional image Takes great pride in offering helpful, friendly service for residents at all times. Greets and assists all residents in an efficient and courteous manner Defines, communicates, and maintains high standards of service at all times Maintains a strong knowledge of property and can guide residents and handle requests appropriately and efficiently Partner with other support staff to develop an office support network and a reception desk back-up system Answer calls and transfer to the appropriate employees Issue guest parking passes Create keycards and develop key packets for residents. Log/Track packages Help residents with lockouts Check out property equipment, theater room, and other various items Enter work orders, close work orders, and follow up with residents on completed work orders Acts as a property ambassador to promote resident events and other marketing initiatives and programs carried out by the university Tends to other administrative duties as assigned

What You'll Need:

Passion for providing exceptional service and interpersonal relationships Ability to think creatively to resolve all resident concerns Ability to communicate clearly, concisely, and effectively in verbal and written form High school diploma or equivalent required Working knowledge of mail processes such as postage machine, FedEx, and UPS Strong attention to detail and ability to anticipate needs Exceptional planning, organizational, interpersonal, and communication skills Proficient with the Microsoft Office Suite

What You'll Get (Peak Perks):

Up to 12 weeks Paid Parental Leave + one year of diapers, on us 15 days of PTO + 2 additional "Wellbeing Days" 401(k) Match Housing discount maybe available (varies by property, ask for more details) Commitment to leadership training and growth opportunities Additional rewards and recognition

PeakMade's Commitment to Diversity, Equity & Inclusion:

People Matter Most -- and we mean all people.



At PeakMade Real Estate, the goal of collaborating to promote diversity and inclusion is at our core. We believe our differences should be celebrated and our experiences should be shared. We believe in creating a culture powered by the acceptance of others and promoting the involvement of everyone. We also believe in owning our responsibility to learn more about the differences that make us stronger, engaging and advocating for marginalized groups of people, and developing mutual respect for each other.




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