Job Description

About the Role

The Customer Experience Manager is responsible for delivering an exceptional experience for both current and prospective residents across all managed properties. This role serves as the first impression of the company and plays a key part in improving satisfaction, retention, and engagement through outstanding service and communication.

This is a high-impact position for a change-driven leader who is passionate about raising standards, improving processes, and helping shape a strong, people-first culture.

Who We're Looking For

We are seeking a motivated professional who:

Thrives in fast-paced, high-expectation environments Brings energy, ownership, and accountability to their work Believes in continuous improvement and organizational excellence Takes pride in delivering best-in-class customer service
What You'll Do

Serve as the primary point of contact for residents and prospects Manage showings, follow-ups, and walk-ins Support resident retention and engagement initiatives Coordinate communication between leasing, maintenance, and operations teams Process payments, notices, and basic leasing documentation Assist with Section 8 paperwork and community outreach efforts
Qualifications

High school diploma required; Associate degree preferred 2+ years of experience in customer service, leasing, or resident services Strong communication and organization skills High attention to detail and follow-through Comfortable being the face of the company
Job Type: Full-time

Pay: $35,000.00 - $48,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance
Experience:

customer service, leasing, or resident services: 2 years (Required) Appfolio: 1 year (Required)
Work Location: In person