Job Description

The Opportunity

Delaware North Parks and Resorts is hiring a full-time Sales Coordinator to join our team at The Westin Buffalo in Buffalo, New York. As a Sales Coordinator, you will partner with clients, guests, and our food and beverage teams to create and execute events for our guests. If you are looking for a fast-paced role offering opportunity, and potential to learn where your efforts are rewarded, apply now.

Pay

Minimum pay rate: $17.50 / hour
Information on our comprehensive benefits package can be found at .

Benefits at the Westin Buffalo

Join our collaborative team at the Westin in downtown Buffalo, New York. Our busy, four-diamond hotel will give you the opportunity to meet people from around the world and work with a supportive team focused on career development.

• Health, dental, and vision insurance*
• 401k with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Free shift meal
• Free parking
• 30% discount at Jake\'s Cafe
• Discounted room rates for employees, friends, and family
• Generous Marriott discounts
• Referral bonus \xe2\x80\x93 earn $200 for each eligible referral
• Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

Responsibilities

• Take reservations via the telephone, mailed correspondence, rooming lists, and in-house requests. Enter the information into the Property Management System (PMS).
• Answer all incoming calls in a friendly and efficient manner. Provide guests with the requested information concerning the city, the hotel, and its services.
• Obtain the necessary information from the guests and enter it into the PMS computer system.
• Must be effective in sales and upselling.
• Process all incoming reservations.
• Manage all interfaces relating to the CI/TY Sales System.
• Ensure accuracy of future/historical data (group related) in CI/TY Sales System.
• Block reservations for suites and to accommodate special requests.
• Coordinate group room blocks with Sales department.
• Input and accurately file all reservations received.
• Post advance deposits to correct accounts.
• Review hotel information and availability.
• Run confirmations and mail as assigned.
• Assist the Front Office with pre-registration of V.I.P.\xe2\x80\x99s and Preferred accounts.

Qualifications

• Bachelor\xe2\x80\x99s degree in Hospitality Management or Hotel Management preferred
• Minimum 2 years\xe2\x80\x99 experience in Front Desk, Guest Relations or Sales in a lodging property preferred
• Experience at a full-service hotel or property preferred.
• Must be extremely detail oriented.
• Must have excellent communication skills (verbal & written)
• Must be computer-literate
• Must be flexible to work any shift, including weekends and holidays

Physical Requirements

• Ability to stand and walk for prolonged periods of time
• Ability to bend, stoop, and kneel

Shift Details

1st Shift
2nd Shift
Holidays
Weekends
Varies

Who We Are

Delaware North operates the Westin Buffalo, situated within the company\xe2\x80\x99s global headquarters building in Buffalo, New York. The luxury lifestyle hotel offers well-appointed guest rooms, a state-of-the-art fitness center, complimentary Wi-Fi, and two signature onsite restaurants, Patina 250 and Jake\xe2\x80\x99s Caf\xc3\xa9. Delaware North operates this top-rated, AAA Four Diamond hotel, dating back to 2019. Team members employed at the Westin Buffalo receive Marriott travel discounts world-wide.

At Delaware North, you\xe2\x80\x99ll love where you work, who you work with, and how your day unfolds. Whether it\xe2\x80\x99s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there\xe2\x80\x99s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Delaware North