Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.




At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Nestled along a two-mile (3.2-kilometre) stretch of beach in Puerto Rico's Bahia Beach community, Four Seasons Resort and Residences Puerto Rico is also surrounded by its own 483-acre (195-hectare) private nature reserve. The property is seamlessly integrated with its natural surroundings, allowing guests and residents to immerse themselves in the white sand beaches, verdant walking trails, and myriad outdoor activities - from golf, tennis, swimming and beyond.

About the role

Reservations Agents sell the resort and provide information to prospective guests, capture sales from the incoming calls and coordinate details of each reservation.

What you will do

Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms (40%)


2. Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head (2%)


3. Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests. (5%)


4. Handle guest complaints in accordance with Four Seasons policy. (2%)


5. Process WRO, Trust, Internal Reservations, and FIT reservations (15%)


6. Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations. (10%)


7. Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests. (5%)


8. Monitor Front Desk reservations made night prior, address any reoccurring issues (2%)


9. Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests' arrival. (3%)


10. Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager (5%)


11. Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee. (5%)


12. Respond according to the crisis management plan to any resort emergency or safety situation. (1%)


13. Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact. (5%)

What you bring

Education: High School Diploma


Experience: Previous Reservations and/or Front Office


High Volume Call Center


Computers and Windows 95/98


Skills and Abilities: Reading, writing, and oral proficiency


Communication Skills


Strong Customer Service

What we offer:

Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Employee Discount for stays at any Four Seasons worldwide Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals

Schedule & Hours:

Full Time
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf