Job Description

Schedule = Tuesday - Saturday

Job Overview

We are seeking a Reservationist and Customer Service Representative to join our Hotel team. This role is vital in providing exceptional guest experiences by managing reservations, assisting with guest inquiries, and ensuring smooth front desk operations. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle multiple tasks efficiently in a fast-paced environment.

Duties

Manage reservation bookings via multi-line phone systems and online platforms with excellent phone etiquette Respond promptly to guest inquiries regarding room availability, amenities, and services Maintain accurate guest records and reservation details using hotel management software Provide information about hotel facilities, local attractions, and events to enhance guest experience Handle guest complaints or concerns professionally, ensuring guest satisfaction and positive relations Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests efficiently Support night audit procedures as needed to ensure financial accuracy and reporting compliance Assist with administrative tasks such as filing, data entry, and correspondence related to guest services

Requirements

Prior experience in hotel management, front desk operations, or guest services preferred but not required Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively Strong customer service skills with a friendly demeanor and professional appearance Excellent communication skills, including phone etiquette and the ability to manage multi-line phone systems Knowledge of hospitality management principles and hotel management software is a plus Ability to handle high-pressure situations with patience and professionalism Hospitality management or hotel experience is preferred but not mandatory; training will be provided for qualified candidates interested in developing their skills in resort operations and guest relations
This role offers an exciting opportunity to be part of a dynamic team dedicated to delivering memorable guest experiences. We value professionalism, enthusiasm for hospitality, and a commitment to exceptional service.

Pay: $17.50 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance
Work Location: In person