Job Description

Here at Mainsail, we are seeking Full Time Reservation Sales Agent\'s for our corporate office in Tampa! Enjoy hourly pay, awesome benefits, & monthly incentives!

Mainsail Lodging & Development is an award-winning, Tampa, Florida-based company specializing in hotel, corporate furnished housing, and resort property management and development, marketing, and sales. An established company with a dynamic entrepreneurial spirit, Mainsail prides itself in finding unique lodging opportunities with a purpose and applying its passion and expertise to each project.

Here at Mainsail Headquarters, we are hiring for a Reservations Sales Agent! We\xe2\x80\x99re looking for enthusiastic, fun, and energetic individuals who take the work seriously, but not themselves. As a Reservation Sales Agent you are to assist our prospective guests with planning and booking their next stay at one of beautiful properties as well as service and educate our guests on all aspects of Mainsail Lodging & Development properties via telephone, email, and other forms of guest communication.

The Reservation Call Center is open 7 days a week. Must live in the Tampa Bay area.

Agents need to be flexible on a 5 day work week (FT 40 hours). This job is based in the Corporate Office and is NOT remote.

Reservation Department Hours

Mon- Fri 8:00 am \xe2\x80\x93 7:00 pm

Sat & Sun 9:00 am \xe2\x80\x93 5:30 pm

Benefits offered- Full-Time Associate Benefits:
Medical, Dental & Vision \xc2\xb7 HSA & Flexible Spending Account Options \xc2\xb7 Basic Life & Disability Plan Options \xc2\xb7 401(k) Retirement Plan \xc2\xb7 Paid Time Off \xc2\xb7 Holiday Pay \xc2\xb7 Career Training & Development Opportunities \xc2\xb7 Tuition Reimbursement \xc2\xb7 Bereavement Leave \xc2\xb7 Employee Assistance Program (EAP) \xc2\xb7 Jury Duty (may vary by state) \xc2\xb7 Employee Discounts \xc2\xb7 Employee Referral Bonus \xc2\xb7

Part-time associates receive all the above benefits with the exception of Medical Insurance & Holiday Pay. These part-time voluntary benefits are 100% employee paid.

Essential Functions

• Meet or exceed expected performance standards. Including quality assurance measured goals, through Navis CRM.
• Provide excellent customer care while exceeding the expectations
• Determine the guest\xe2\x80\x99s needs and provide detailed hotel and vacation rental benefits and features on all call types. Booking the highest revenue possible while meeting the needs of our guests as well as the goals of the company.
• Familiarity with Hotel/Condo & Vacation Rental Owner Rental Programs
• Identify and resolve customer service issues. This requires using all resources provided as well as communicating with internal staff to insure that all guest issues are resolved or directed to the appropriate resource.
• Participate in ongoing training and stay abreast of updates related to various programs and processes, organizing and keeping all resources available for efficient reference.
• Proficiency in various reservations/computer systems is required.
• Must be able to represent Mainsail in a highly professional manner.
• Utilize solid judgment, product knowledge, technical knowledge, problem-solving, and customer service skills to ensure that service/fulfillment of contractual requirements is achieved and maintained.
• Display excellent communication skills and the ability to meet sales and business objectives.
• Align with Sales to provide supporting service.
• Collaborate with internal customers (Sales, Front Desk, etc.).
• Drive owner usage/interest to owner website.
• Resort destination familiarity/knowledge.
• Fully cooperate with all monitoring and coaching activities to improve personal skills and performance

Qualifications

• High School graduate
• Minimum experience:

• 6 months previous hotel/reservations experience
• MARSHA, Opera, LightSpeed & Escpaia PMS experience preferred
• Excellent working knowledge of excel software

• The essential knowledge, skills, equipment used, and abilities needed:

• Excellent customer service skills
• Good organizational and communication skills
• Knowledge and use of Microsoft Office applications
• Excellent phone and email etiquette
• Multi-tasking, being able to keep up in a fast-paced, ever-changing environment.

Relationships with Others

Internal:

• Constant communication with Reservation Manager, Revenue Management, Sales and Catering staff, Front Desk staff, Hotel & Vacation Rental Property Managers. Regular communication with Maintenance and Housekeeping.

External:

• Constant communication with guests and clients.

Demands and Environment of Job

Physical demands of job:

• Sitting \xe2\x80\x94 constantly
• Walking, standing, reaching \xe2\x80\x94 frequently
• Lifting, pushing, pulling \xe2\x80\x94 up to 20 pounds \xe2\x80\x94 occasionally
• Bending, kneeling, stooping \xe2\x80\x94 occasionally

Mental demands of job:

• Constant verbal and written communication
• Multi-tasking
• Ability to work under pressures of time
• Ability to problem-solve, creative resolutions

We are an equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is our policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law.

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Mainsail Lodging & Development