Job Description

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Insurance & Claims
Ensure Accurate Care
Working as part of a team, you'll help process and deliver insurance claims for our members, providers, regulators, and customers.
Research & Resolution Claims Adjuster, Must Reside in Colorado
Primary Location Denver, Colorado Schedule Full-time Shift Day Salary $29.99 - $40.76 / hour
Job Number 1381626 Date Posted 10/13/2025
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-May be entitled to translation/bilingual, shift or other wage premiums as governed by the applicable collective bargaining agreement. Please refer to the respective collective bargaining agreement for additional information on such wage premiums: https://www.lmpartnership.org/local-contracts.
Job Summary:
Under general supervision, assess and analyze inquiries related to medical claims/bills, authorizations and adjustments for payment or denial within contract agreement or regulatory requirements using knowledge or medical claim/bill payment processing and medical regulations. Investigates/researches claims that may require reprocessing due to system errors, contract changes, examiner errors, regulatory requirements or fee schedule changes. Coordinates with other health plan departments to correct data (e.g., benefit or systems errors) as necessary. Considers how actions contribute to quality outcomes and member/provider satisfaction.
Essential Responsibilities:

• Verify the intent of the inquiry: Utilizes knowledge of organizational policies and procedures to ensure adherence to contractual agreements and non-contracted pricing arrangements along with compliance with government regulations.
• Locate the necessary information relevant to the claim(s): Leverages information from the inquiry and using available resources.
• Determine how the related claim(s) was originally processed. Researches services rendered utilizing all available resources to determine if the claim was processed correctly. Researches denied claims utilizing all information available to determine if the claim was denied correctly.
• Make organizational determination: Use the information gained in steps 1, 2 and 3 to review the original claim outcome and determine if an adjustment is warranted.
• Document determination: Development of a clear and concise case summary, which may be subject to review.
• Take appropriate next steps to resolve the inquiry (e.g., adjust claim related pends and holds, policy, benefit or contract update/review, CHATS, CRM, Call Center or other organizational area education or closure of issue with no further action).
• Apply research findings across a broader population of claims with similar issues (benefit, contract, membership, etc.).
• Provide input regarding training and educational opportunities that aid in improving upstream processing accuracy and outcomes, identifying error trends.
• Research returned Kaiser Permanente claims payment checks and classify the reason for their return.
• Other duties may be assigned within department job functions.

Basic Qualifications:
Experience

• Minimum four (4) years of medical claims in an health plan environment adjudication experience (HMO, PPO, Indemnity environment). Which includes one (1) year of processing high complexity claims. IE: Adjustments, Transplants and High Dollar.

Education

• - High School Diploma OR General Education Development (GED) required.

License, Certification, Registration

• N/A

Additional Requirements:

• Basic PC skills.
• Working knowledge of Microsoft Word.
• Ability to work in a in a Labor Management Partnership environment.
• Customer service skills and the ability to understand Kaiser Permanente customer needs in a claims setting.
• Ability to apply procedures, practices and methods used in claims processing.
• Working Knowledge of medical terminology and international classification of Disease (ICD-10) and Current Procedure Terminology (CPT).
• Ability to apply timely and accurate requirements of all state and federal regulatory guidelines.
• Ability to demonstrate complex problem solving and decision making.

Preferred Qualifications:

• Working knowledge of Microsoft Excel.
• Demonstrated knowledge of medical terminology and international classification of Disease (ICD-10) and Current Procedure Terminology (CPT).
• AA degree, accounting or business related preferred.

Primary Location: Colorado,Denver,Regional Office - Colorado Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 04:00 PM Job Schedule: Full-time Job Type: Standard Worker Location: Remote Employee Status: Regular Employee Group/Union Affiliation: C01|SEIU|Local 105 Job Level: Entry Level Department: Waterpark I - National Claims Service Org Pay Range: $29.99 - $40.76 / hour Travel: No
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
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