Job Description

Company / Location Information

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A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world's leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Primary Function

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The Residential/Commercial Service Technician III responsibilities include but not limited to; customer site visits, servicing and/or installing equipment, repairing equipment, delivering salt and maintaining customer relationships.



The Residential/Commercial Service Technician III must have the ability to work on their own with little direct supervision, have great organizational skills, and be mechanically minded.

Responsibilities

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Complete installation of point of entry and point of use of water treatment equipment


Adhere to local, state, and national codes / regulations


Complete Maintenance and repairs on residential water treatment equipment


Deliver salt to both residential and commercial customers


Record appointment data for every service call


Utilize interpersonal skills to communicate professionally at all levels with customers and within the company


Communicate with management, sales and customer service to resolve customer complaints


Maintain service vehicle inventory


Adhere to company safety and vehicle practices


Take in salt deliveries and unload into the warehouse via forklift


Basic shop duties such as cleaning and building maintenance


Perform any other activities as needed or as directed


On call technician, as required

Qualifications

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High School Degree required. Associate's degree in a technical related field preferred


Minimum of 3-4 years related work experience


Insurable driving record


Ability to lift 50lbs unassisted by equipment


Ability to utilize equipment to move up to 100lbs consistently throughout the day


Successful completion of pre-employment screenings, including DOT requirements


Work in a variety of environments and temperatures (crawl spaces, attics, etc.)


HVAC/Plumbing/Mechanical related experience a plus


Proficiency with computers and programs, specifically Microsoft Office software


Proficient customer service experience


Ability to work independently and as a team to meet deadlines and goals

Education

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High School Diploma or GED in Related Field

We Offer

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Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.


#LI-AO


#LI-Onsite

ADA Statement & EEO Statement

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In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.



We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.