Job Description

Work From Home
Work From Home Work From Home, Indiana 46544
There are so many important jobs that go into providing the very best health care. Jobs that patients may never notice but could be critical to their care. This is one of those jobs. Our IS Request Fulfillment Coordinator oversees and optimizes the complete lifecycle of service request handling within the IT Service Management framework, including activities related to service fulfilment and catalogue management. It's the sort of job that needs a detailed eye and a knack for problem solving.

Project Management and Business Analyst experience preferred

Monday-Friday.

WHO WE ARE

Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU CAN EXPECT

Partner with Service Owners to identify the requirements for Franciscan application functionality and workflow. Participate in and facilitate application workflow design and system build. Collaborate with onshore/offshore developers. Minor build as appropriate. Identify and respond to complex changes in service offerings and processes. Provide solutions while allowing for innovation. Identify the criteria needed for service requests fulfillment, and coordinate/organize all resources (technical and business teams) required to process requests. Work as a liaison for the service transition team and guides the organization on delivering changes into the service structure. Regularly coordinate with Service Owners to suggest improvements to system use and processes. Advocate for improvements through the integrated service management approach. Identify service gaps, errors, and changes that could introduce quality inefficiencies and pose a potential risk to the organization through testing. Validate request records for completeness and accuracy. Submit requests for a final quality control checkpoint, which includes findings of the requests fulfillment process for future reference.

QUALIFICATIONS

Preferred Bachelor's Degree Business, healthcare IT, information technology or computer science Required High School Diploma/GED 5 years Relevant work experience

Required

10+ years In lieu of Bachelor's degree 10 years of experience

Required

2 years IT Service Management, ITIL, and/or Request Management experience

Required

2 years Mastery technical and business knowledge in multiple disciplines/processes Preferred 2 years System implementation and support Preferred 2 years Experience with ITSM tools for request fulfilment, process optimization, incident tracking, and workflow automation Preferred Information Technology Infrastructure Library (ITIL) Foundations - AXELOS latest version System certification - . ServiceNow Certified System Admin (CSA) course required; CSA certification preferred

TRAVEL IS REQUIRED:

Never or Rarely
JOB RANGE:
Request Fulfillment Coordinator $93,148.92- $128,079.77
INCENTIVE:
Not Applicable

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.


Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.


Franciscan Alliance is committed to equal employment opportunity.


Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.