Job Description

Overview:

Summary Statement:

The Group Reservations Representative effectively communicates housing needs between group contacts and the hotel. Their primary duty is to execute contractual obligations with a sense of urgency while establishing lasting working relationships with clients, thus ensuring satisfaction and future partnerships.


Job Duties:

Primary Job Duties:

- Includes, but is not limited to:

Execute contractual obligations such as inputting accurate inventory, rates, reviewing concessions, while monitoring groups' pace and pick up. Proactively balancing room types, uploading room lists, processing changes and cancellations. Work closely with internal departments to execute requests from clients such as Sales, Revenue, Catering Conferences, Accounts Receivable, Housekeeping, and all Front Office areas. Assist with all Passkey functions internally and with external clients. Responsible for addressing any internal and external challenges to mitigate client/attendee impact via all channels. Update and track changes to group blocks as directed by Sales, Revenue, Convention Services Manager and Group Reservations Management. Execute all reporting needs for the group such as rooming lists, no shows, and pick up reports. Ensure all Resorts World core values and property and department standards are implemented and applied. Obtain and maintain position-specific licensing. Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc. Other duties as assigned.

Qualifications:

Qualifications:

- Includes, but is not limited to:

Ability to work varied shifts, including nights, weekends, and holidays. Maintain a polished and well-groomed appearance and demeanor. Ability to effectively communicate in English. Excellent customer service skills while demonstrating ability to multi-task in a fast-paced environment. Working knowledge of Microsoft Office applications.


Preferred:

Working knowledge of Opera and Passkey. Previous experience in a large, luxury resort setting.

Minimum Education and Experience:

At least 21 years of age. High School Diploma or equivalent. Minimum of one year experience in Group Reservations, Front Desk, and/or VIP Services in Hospitality.

Certificates, Licenses, Regulations:

* Proof of eligibility to work in the United States.