Job Description

Are you looking for a career opportunity to get your foot in the door with one of the world\'s leading video game companies Then this opportunity might be the right company for you! We are actively partnering with one of the world\'s leading video game entertainment companies in the world for long term chat, email and case based customer service representative! These roles are available as remote opportunities to residents of Washington State! If you are interested in hearing more about this job, please feel free to contact me directly at or call me at . Working with Aston Carter - you will have access to not only our openings, but the market knowledge & professional experience that comes with nearly a decade of serving Seattle\'s professionals & clients. Feel free to inquire regarding resume consultation, interview advice, or general career direction!

Remote Financial Service Representative (Chat & Email)

Start Date: May 15th 2023

Pay Range: $17/hr

Contract Length: 11 month contract (chance for extension)

Worksite Location: Remote (must be in the state of Washington)

Schedule:

Open availability required Mon-Sun 6am-7pm.

You will work either 8-10 hours per day, 40 hours per week within this range.

Schedules will be provided every Friday for 2 weeks in advance.

Training:

First 2 weeks, must be available 7am-3:30pm (Remote as well)

:

A Financial Services Representative you will be assisting consumers with a variety of internally ticketed issues.

Resolving financial customer service tickets within internal CRM database

Pull incidents from queue and direct to the appropriate avenue

Processing information, data change, and verifications tickets

Utilize knowledge articles in order to determine course of action (i.e. transaction adjustments and refunding, account or information verification, communicate directly with customer or agent, forward or escalate to internal party)

Navigating multiple software tools in order to see issue through to resolution

Follow up with stakeholders and various points of contact

Attention to detail and adherence to process is critical for this position

Opportunity for growth into consumer fraud investigations team

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We\'ll never contact you via Gmail, Telegram, or WhatsApp and we\'ll never solicit money from you.

At Aston Carter, we\'re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients\' capabilities by seeking solvers and delivering solutions to address today\'s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Aston Carter