Job Description

Who We Are ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For\xc2\xae list for eight consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do Reviews, analyzes, and reports on risk, quality, service, and controls to improve operational efficiency and effectiveness, mitigate risk and remediate operational and regulatory vulnerabilities. Conducts risk assessments to ensure compliance with federal and state regulatory requirements, industry standards, and operating procedures. Develops standard risk assessment scopes and conducts re-scoping of established reviews to ensure validity. Performs analyses to determine the root cause of process gaps. Monitors corrective action target dates to ensure prompt remediation and control implementation to comply with regulatory requirements.

WHAT YOU\xe2\x80\x99LL DO

Analyzes, defines and documents detailed process workflows through user interviews, facilitated workshops and subject matter expert engagement.

Design and execute risk assessments.

Creates a clear understanding of the core accountabilities within the process. Ensures the focus of activity is concentrated on the highest priority needs of the business.

Organizes the research for and development of specialized risk assessment scopes.

Collaborates with management and personnel to optimize risk assessment and scope development.

Identifies potential business risks, operational and regulatory process deficiencies, and improvement opportunities.

Gathers and synthesizes data; presents conclusions and offers risk mitigation, remediation, and process improvement solutions to management.

Makes recommendations for additional controls and corrective action to improve the efficiency and effectiveness of operations and risk mitigation processes.

Assists in preparing and presenting to management and/or affected business unit(s) on summaries, operational and regulatory risk assessment reports, trends, and remedial or mitigation solutions.

Gathers information and provides fact-based findings and recommendations. Escalates issues identified during review and analysis to stakeholders.

Establishes a network of subject matter experts that provide the detail and context for existing processes, and/or stakeholders that may influence others to help support or drive improvements and to mitigate risks.

WHAT YOU\xe2\x80\x99LL BRING

Bachelor\xe2\x80\x99s degree in business, Accounting or Finance

4-7 years of experience in the Financial Services Industry, preferably in a Mortgage Loan Servicing environment

Mortgage servicing or mortgage lending experience preferred

Working knowledge of operational and regulatory risk controls, concepts, and practices

Ability to plan, organize and effectively execute risk mitigation and process improvement initiatives

Ability to establish and maintain effective working relationships within and between departments

Strong client service skills

Strong organizational and analytical skills

Attention to detail

Strong written and verbal communication skills

Strong interpersonal skills

Self-motivated; self-starter

Ability to manage multiple tasks and respond quickly to emergent problems

Proficient in Microsoft Word, Excel and PowerPoint

Salary Range: $56,880 - $101,120 (Annually)

This hiring range is a good faith and reasonable estimate of the salary range of possible compensation at the time of the posting and is subject to change. The actual compensation offered will be determined by various factors, which may include a candidate\xe2\x80\x99s education, training, experience, and geographic location.

What We Offer By choice, we don\xe2\x80\x99t simply accept individuality \xe2\x80\x93 we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it\xe2\x80\x99s the right thing to do, but also because it\xe2\x80\x99s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

First American