Job Description

Overview

A&A Telecomm is seeking dedicated and enthusiastic

Remote Customer Service Representatives

to join our growing virtual team. In this role, you'll be the friendly, reliable voice that helps customers resolve issues and feel valued. This position is 100% remote, offering flexible scheduling after training and steady, performance-based pay.

Responsibilities

Provide outstanding customer service through phone, email, and chat support Assist customers with inquiries about products, services, billing, or technical concerns Handle inbound calls professionally and follow up with customers as needed Maintain accurate records of all interactions in our database Collaborate with remote team members and supervisors to improve service delivery Follow company procedures to ensure security, accuracy, and compliance Review and report customer feedback to help identify trends and areas for improvement

Skills & Qualifications

Excellent communication skills (verbal and written) with a clear, professional phone presence Previous customer service or call center experience preferred, but not required Ability to multitask across systems and maintain attention to detail Proficient typing and data entry skills Reliable, self-motivated, and comfortable working independently Outbound calling experience is a plus

Technical Requirements

Windows-based desktop or laptop (Macs, Chromebooks, netbooks, and tablets not supported) Wired high-speed internet connection (Ethernet required - if hired) USB headset with microphone (if hired) Quiet, private workspace at home Must be able to pass a background check prior to onboarding

What We Offer

Pay: $10-$14 per hour Fully paid virtual training Choose your own schedule after training (minimum 20 hours per week) 100% remote - work from anywhere within approved states Ongoing support and room for growth within a national team
Join us in delivering exceptional service from the comfort of your home while building a flexible, rewarding career with A&A Telecomm. Apply today to get started!

Job Types: Full-time, Part-time

Pay: $10.00 - $14.00 per hour

Expected hours: 20 - 40 per week

Benefits:

Dental insurance Flexible schedule Health insurance Referral program Vision insurance
Application Question(s):

What type of computer system will you be using for this position?
(Please specify the exact device -- for example: "HP Windows laptop," "Dell desktop," etc. Note that Macs, Chromebooks, netbooks, and tablets are not supported.)

Can you commit to working at least 20 hours per week? (Full time is also available) Are you willing to pay $30 for a background check if hired? (Paid to Third-Party) What city and state do you plan to work from? Are you seeking long term employment? (6 months or more)
Experience:

Call center: 2 years (Required)
Language:

English (Required)
Work Location: Remote