Job Description

Position Overview:

Now Hiring: Relationship Manager

Location: Millville, PA

Schedule: 1st shift

Pay: $60,000 - $70,000

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Why Join Docufree?

Docufree Corporation

, is a leader in intelligent document management and digital transformation services. We help organizations streamline workflows, secure information, and operate more efficiently through innovative cloud-based solutions. Our success is built on strong partnerships and personalized service--making every client interaction an opportunity to deliver excellence. Join a company that values collaboration, innovation, and integrity, and be part of a team transforming how businesses manage their information.###

Your Role as a Relationship Manager:

As a

Relationship Manager

at

Docufree

, you'll play a key role in nurturing long-term client relationships, driving retention, and expanding account opportunities. You'll act as a trusted advisor--understanding each client's business needs, delivering exceptional service, and aligning Docufree's solutions to help them achieve operational excellence.###

Key Responsibilities:

Client Relationship Management

Serve as the primary contact for assigned accounts, ensuring high levels of satisfaction and engagement. Develop deep understanding of each client's business goals and operational challenges. Proactively identify opportunities to expand services and strengthen partnerships.

Account Strategy & Growth

Collaborate with internal teams to deliver tailored document management solutions. Support renewals, contract negotiations, and pricing discussions. Drive revenue growth through relationship expansion and value-added recommendations.

Operational Excellence

Ensure timely resolution of client inquiries and escalations. Maintain accurate client records and activity reports in CRM systems. Collaborate cross-functionally to enhance client experience and process efficiency.

Other Duties as Assigned

Participate in client reviews, special projects, and company initiatives that support continuous improvement.
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What You Need to Succeed:

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Key Competencies:

Excellent interpersonal, communication, and problem-solving skills Strong business acumen with a client-focused mindset Proven ability to manage multiple priorities and meet deadlines Proficiency with CRM systems, Microsoft Office Suite, and data management tools

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Qualifications:

3+ years of experience in account management, client relations, or a similar role Experience in document management, SaaS, or B2B service environments preferred Bachelor's degree in Business, Communications, or related field preferred Demonstrated success in building and maintaining long-term client partnerships

Pay Range: USD $60,000.00 - USD $70,000.00 /Yr.