Job Description

University of Colorado Medicine (CU Medicine) is the region's largest and most comprehensive multi-specialty physician group practice. The CU Medicine team delivers business operations, revenue cycle and administrative services to support the patients of over 4,000 University of Colorado School of Medicine physicians and advanced practice providers. These providers bring their unparalleled expertise at the forefront of medicine to deliver trusted, compassionate health care services at primary and specialty care clinics as well as facilities operated by affiliate hospitals of the University of Colorado.



We are seeking a highly motivated Registration Supervisor to join our Registration department.



This job can be performed 100% remotely, and out of state candidates will be considered.



The Registration Department within CU Medicine plays a critical role in ensuring positive patient experience and accurate financial processing. The Registration Supervisor is responsible for providing leadership, oversight, and operational support to the department. This role ensures the accuracy, efficiency, and compliance of all registration-related functions, including manual registration/data entry, insurance verification, visit management, management & maintenance of robotic process automation procedures, and first-pass denial management. Additionally, the Supervisor supports staff development, drives workflow improvements, and maintains high-quality standards that contribute to a unified team responsible for clean claim submission and overall organization revenue integrity.

Essential Duties:

Oversee day-to-day operations of the Registration Department, ensuring timely and accurate completion of all registration tasks. Monitor workloads, allocate assignments, and adjust staffing as needed to meet department goals and KPIs metrics. Identify process gaps or inefficiencies and recommend operational improvements. Provide direct supervision, coaching, and mentorship to assigned staff. Assess training needs, develop training materials, and deliver ongoing education to enhance staff performance and competency. Support team engagement, accountability, and professional development. Conduct performance evaluations, monitor productivity, and ensure adherence to quality standards. Assist in interviewing, hiring, onboarding, and training new and/or newly promoted staff members. Collaborate with leadership and other revenue cycle teams to support cross-functional problem solving. Serve as a subject matter expert and resource for staff questions, complex registration scenarios, and escalated issues. Investigate errors or discrepancies and implement corrective actions to prevent recurrence. Track and analyze key performance indicators (KPIs) related to productivity, accuracy, and denial trends. Prepare and present regular reports for management.

Requirements:

Bachelor's degree required 3+ years of supervisory experience in a progressively responsible role Must have proven leadership of at least 10 personnel or more Strong PC application skills Knowledge and understanding of current insurance benefit plans and payers

All applications MUST be submitted via our website. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.



CU Medicine is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing non-discrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.



CU Medicine is dedicated to ensuring a safe and secure environment for our staff and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees prior to their employment.

The listed pay range (or hiring rate) represents CU Medicine's good faith and reasonable estimate of the range of possible compensation at the time of posting and is based on evaluation of competitive market data.

A variety of factors, including but not limited to, internal equity, experience, and education will be considered when determining the final offer.

CU Medicine provides generous leave, health plans and retirement contributions which take your total compensation beyond the number on your paycheck. Find information about our benefits here.



CU Medicine will post all jobs for a minimum of 7 days or until 250+ applicants have been received (whichever comes first).



CU Medicine supports a Tobacco Free Workplace Environment which prohibits smoking and the use of tobacco products on CU Medicine property, Anschutz Medical Campus and adjacent business locations.