Job Description

The Coordinator plays a vital role in supporting the efficient operation of Continuing Education programs by overseeing student records, managing registration workflows, coordinating program schedules, completing monthly monitoring and performance reports, and providing comprehensive administrative support. This position demands a high level of accuracy and attention to detail working across multiple systems (Elevate, Colleague, Astra), as well as strong communication skills to effectively engage with staff, faculty, students, and parents. Additionally, the Coordinator works closely with program supervisors to assist in the planning and execution of educational offerings. A key responsibility of this role is maintaining the integrity and functionality of the registration system, ensuring all data is accurate and systems operate smoothly, and completing reports that will assist in making data-driven decisions for the programs.

POSITION SUMMARY

Responsibilities include but are not limited to:

Maintain accurate student registration data across systems, resolving discrepancies and managing duplicate records. Process student registrations (in-person, phone, and online) and ensure course schedules and grades are accurately recorded. Troubleshoot registration system issues and coordinate with technical support teams (e.g., Ellucian) as needed. Prepare and maintain reports for IPEDS, IGX ETPL (NJ), and internal dashboards to support data-driven decision-making. Monitor enrollment trends and collaborate with teams to improve registration processes and student retention. Work closely with marketing and outreach to support enrollment growth and increase program visibility. Assist with administrative tasks and help streamline registration and payment processes for continuing education programs. Provides leadership in data management and reporting to assess program performance and guide improvements. Support institutional goals aligned with the college's strategic plan. Performs additional tasks or duties as assigned.

SPECIAL SKILLS AND QUALIFICATIONS

Education:

Bachelor's degree in Business Administration, Finance, Accounting, or a related field.

Experience:

Minimum of three to five years of experience in administrative operations, preferably in an educational or nonprofit setting. Experience with enrollment management/reporting, additional experience with financial reporting a plus.

Knowledge, Skills, and Abilities:

Coordinates work with internal stakeholders, including finance, enrollment services, IT, and procurement teams. Maintains relationships with external partners. Ensures compliance with institutional policies and external regulatory requirements. Works collaboratively with staff across the department to support a seamless student experience. Advanced level Excel/Google Sheet skills, with the ability to analyze and interpret data. Proficiency in financial and administrative software systems. Excellent organizational skills with the ability to manage multiple priorities. Strong problem-solving and decision-making abilities. Ability to interpret and apply institutional policies and regulatory guidelines. Effective communication and interpersonal skills to collaborate with diverse stakeholders. Experience in process improvement and operational efficiency initiatives. Ability to work effectively in a team environment with a customer service focus. Commitment to the mission of community colleges and lifelong learning.

SALARY AND BENEFITS

Annual Salary is $50,000-$60,000 NJ Educator's Health Plan with Free Dental and Vision. NJ State Pension Plan. 15 vacation days, 15 sick days, 4 personal days, 2 floating holidays, all designated holidays and 5 non-designated holidays a year. 3 Partial Sick Days.


Bergen Community College provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.