Job Description

Regional Support Manager

POSITION FUNCTION:

The Regional Support Manager is responsible for directly supervising and overseeing


Certified Peer Specialists in all aspects of their job responsibilities of providing quality


services to consumers in their homes and community settings, including peer


interactions and interventions, documentation, recovery-oriented activities and


productivity/utilization

ROLES/RESPONSIBILITIES:

Provide weekly supervision meetings with certified peer specialists Monitor and review peer specialists' documentation Ensure that peer specialists follow the 10 fundamental elements and guiding principles

of mental health recovery

Monitor peer specialist's interactions and interventions with peers to ensure that peer's

service plan is addressing current needs and is focused on provision of quality care

Provide consistent feedback, guidance and support to peer specialists and assigned

peers

Educate and work with peer specialists on identifying and utilizing appropriate

community agencies/resources with peers

Run daily reports to monitor and proactively address service delivery Assign peer specialists to peers based on availability, peer needs, training, etc. Schedule, monitor and oversee initial 6-hour field supervision completion for new peer

specialists

Oversee/assist in completing MCO critical incident reports when necessary Complete high-risk reviews and perform necessary follow up

QUALIFICATIONS:

Bachelor's degree; and Two years of mental health direct care experience, which may include experience in

peer support services; and

Completion of a peer specialist supervisory training curriculum approved by the

Department of Public Welfare within 6 months of assuming the position of Peer Support


Supervisor; and


OR

Associate's degree; and Three years of mental health direct care experience, which may include experience in

peer support services; and

Completion of a peer specialist supervisory training curriculum approved by the

Department of Public Welfare within 6 months of assuming the position of Peer Support


Supervisor


OR

A high school diploma or general equivalency degree; and Four years of mental health direct care experience, which may include experience in

peer support services; and

Completion of a peer specialist supervisory training curriculum approved by the

Department of Public Welfare within 6 months of assuming the position of Peer Support


Supervisor

MINIMUM SKILLS AND ABILITIES:

Excellent verbal and written communication skills Excellent organization skills and attention to detail Excellent time management skills Proficient with Microsoft Office Suite or similar software with the ability to learn new or

updated software

Possess effective communication skills

SUPERVISION

The position of Regional Support Manager is directly accountable to the VP of

Operations

REPORTING REQUIREMENTS

The position of Regional Support Manager is required to complete weekly supervision notes

for all Certified Peer Specialists assigned. The Regional Support Manager is also responsible


for monitoring utilization reports for assigned Certified Peer Specialists and submitting status


reports to direct supervisor

TRAINING

The Regional Support Manager should keep updated on all changes that occur within the

Peer Support Program. It will be necessary, from time to time, for this position to attend


trainings provided by the State of Pennsylvania as well as outside organizations to accomplish


this requirement. This position will be required to complete all internal yearly required


trainings