Job Description

Regional Operations Manager - Technology Solutions

Location: Dothan, AL

Company Overview

DSI Security Services is a leading provider of contract security and low-voltage technology solutions, serving clients across multiple industries nationwide. Founded on the principle of DWYSYWD --

"Do What You Say You Will Do,"

DSI is committed to accountability, professionalism, and delivering consistent, high-quality service.
We believe success starts with our people. Through thoughtful recruiting, ongoing training, and strong operational support, DSI creates work environments that align with both our clients' expectations and our core values. Our focus on integrity, teamwork, and continuous improvement allows us to build long-term partnerships while providing meaningful career opportunities.

Job Summary

DSI Security Services is seeking a Regional Operations Manager - Technology Solutions to be based out of Dothan, AL. This leadership role is responsible for the overall management, coordination, and performance of regional field operations supporting DSI's technology solutions, including installation, service, programming, training, and ongoing support.
This position provides strategic and hands-on leadership for technicians, installers, integrators, and subcontractors while ensuring operational efficiency, regulatory compliance, safety, and customer satisfaction. The Regional Operations Manager serves as a key technical and operational leader, driving productivity, quality, and continuous improvement across all technology-focused field operations.

Key Responsibilities

Regional Operations Leadership Organize, direct, and oversee all regional field operations related to technology solutions Lead, develop, and mentor technicians, installers, and subcontractors Manage regional staffing levels, technician schedules, and workload distribution Drive accountability through progress reporting, performance metrics, and quality audits Forecast installation and service capacity to meet regional client demands

Knowledge, Skills & Experience

Minimum 5 years of experience installing and programming enterprise-level electronic security systems Minimum 5 years of experience in commercial low-voltage installations Experience managing field operations, technicians, or subcontractors in a leadership capacity Strong technical and mechanical aptitude related to electronic security systems Experience with new construction low-voltage projects Ability to read and interpret scopes of work, schematics, and construction blueprints Strong organizational, analytical, and problem-solving skills Proven leadership ability with a hands-on, detail-oriented management approach Ability to manage multiple projects and competing priorities Strong written and verbal communication skills Functional knowledge of Windows operating systems Working knowledge of IP networking (firewalls, routers, switches, servers, Wi-Fi, subnetting); certification a plus

Position Requirements

Must be at least 21 years old High school diploma or equivalent (additional technical certifications preferred) Valid state driver's license Reliable transportation and communication Ability to perform essential physical functions including standing, walking, bending, lifting, climbing, and stooping Customer-focused mindset with strong service orientation Ability to pass required criminal background, motor vehicle, and drug screenings

Preferred Certifications

Access Control Installation Camera Installation Video Management Programming Software House (CCure) exacq Milestone Axis Avigilon Alta / Unity Honeywell ProWatch Networking and switchgear administration

DSI Offers

Competitive compensation Flexible scheduling Paid training and professional development Paid vacation Medical, dental, and vision insurance Life insurance 401(k)/403(b) retirement plan Superior Service Awards and employee recognition programs

#WIREGRASS

DSI Security Services is a drug-free workplace and complies with all applicable laws regarding affirmative action and equal employment opportunity. We do not discriminate against individuals protected by law.

DSI Security Services is an equal employment/affirmative action employer. If you require accommodation during any part of the employment process due to a medical condition or disability, please contact Human Resources.