Job Description

Regional Operations Manager - MS

The Regional Manager reports to a Vice President- Operations and directly supervises Account Leadership. Additionally, the Regional Manager works with business development, finance, human resources, safety, and other functional staff to help achieve his/her objectives.

Responsibilities

A.

Operations:

1. Manages and oversees the day-to-day facilities services provided at all current and new accounts within his/her area of responsibility.


2. Champion company's mission and values in words and deeds.


3. Achieves a 95% retention rate among existing accounts.


4. Review quarterly reports in person with clients. (twice a year)


5. Establishes job specific performance standards and advises associates of targeted annual goals. Leads and manages through Scorecard results.


6. Maintain CIMS compliant programs and accreditation at all accounts.


7. Ensures detailed routing is up to date and deployed in all languages needed.


8. Implements all company policies and procedures. Ensures information is available in all languages required to support the workforce.


9. Oversees and monitors staffing levels for all account locations, to determine optimum levels for accounts.


10. Maintain acceptable APPA level scores at each location


11. Build trusting relationships with key clients and decision makers


12. Conducts site surveys/inspections (Clean Telligent) Account Directors and customers, as well as surprise spot audits to assess technical skill levels, production rates, and quality of service. Follows up to resolve problem situations.


13. Develops and implements quality assurance methods and procedures, overseeing same and assessing quality levels achieved at individual accounts.


14. Ensures the implementation of the company's standardized work processes.


15. Requests random payroll audits to be conducted by Human Resources or the Payroll Department.


16. Remains knowledgeable in new product/service delivery and communicates same to Operations Directors, Area Directors, and Account Directors.


17. Understands and utilizes key technology applications.


18. Coordinates and oversees all start-ups and close downs, providing the necessary liaison activities, planning, and control to ensure their successful completion.


19. Demonstrates excellent interpersonal skills, being able to work effectively with all levels of employees and various types of clients.


20. Develops effective working relationships with all clients for the delivery of contracted and new services.


21. Establishes and maintains the respect and confidence of Operations Directors, Account Directors, site personnel and customers.

B.

Business Development

.


1. Coordinates all special sales and related activities, working in conjunction with Account Directors to develop a plan to increase revenue by 10% annually.


2. Supports Business Development activity to help generate sales leads and new business.


3. Proactive management of contract renewals

C.

Finance.

HES is a premier national provider of facilities management services focused 100% on educational institutions. Headquartered in Knoxville, Tennessee, HES builds best-in-class programs for custodial, maintenance, grounds, and landscaping services. With hundreds of years of combined facilities experience, the HES leadership team is comprised of results-oriented, hands-on executives and facilities experts who give school facilities their full attention. Whether for a grounds and landscaping program, custodial services, or maintenance solutions, HES will change the way you look at facilities management.


Founded in 1972, HES has a proven track record of working successfully and exclusively in the educational environment, maintaining a singular focus on facilities management, undistracted by competing priorities. HES has earned the trust of over 150 education partners across 29 states. We employ 13,000 dedicated team members and maintain more than 200 million square feet daily.