Job Description

Regional Director of Operations-Central Region
Mission
To create and manage living environments that emphasize quality of life and enable residents and staff to achieve an optimum level of wellbeing.
Summary
The primary purpose and responsibility of the Regional Director of Healthcare Operations-Central Region will be leading the Senior Living and Health Care team/s for identified facilities in Minnesota & South Dakota. This position reports to the VP of Senior Living & Healthcare.
The RDO will have responsibility for all aspects of operations, including but not limited to: quality, finance, customer relations, workforce, service and growth. The charge will be to maintain an outstanding reputation and deliver on performance improvement opportunities. Holds a key role in developing leaders to achieve desired results that align with the facility and organizational strategic goals. The RDO will be based within the Minneapolis/St. Paul metro region, or at a location as determined by VP of Senior Living & Healthcare that best meets the business needs. The RDO will be required to travel frequently to ensure best practices are maintained as well as keeping a pulse on the local markets for any potential growth opportunities.
Essential Job Functions, Duties, and Responsibilities

• Ensure that outstanding standards for quality care are adhered to, participate and lead teams in maintaining and sustaining regulatory compliance standards.
• Skilled Nursing and Assisted Living communities are to use company best practices and standards of practice, the foundation for which is defined by our Platinum Service program.
• Work effectively with team members in Sales, Health Services, Culinary, Life Enrichment, Purchasing, Contracting, Legal, JBG Design, and Business Office to advance each community to its highest level of success.
• Maintain physical plant at high standards typical of The Goodman Group communities.
• Establish and maintain proactive community partnerships for the purpose of:
• Maintaining census standards at mature properties and ensure aggressive census fill up in new properties.
• Promoting The Goodman Group mission and Platinum Service within the properties as well as within the community at large.
• Maintain or regain as appropriate, "facility of choice" reputation in local markets.
• Build high performance teams and plan for their professional development, resulting in staff retention and preferred employer status.
• Actively participate in industry groups/associations and lobby appropriate officials at both local and state levels. Be an industry leader in the Region and position The Goodman Group at the forefront of the industry for the Region.
• Keep current with local and national business trends and seek out business growth opportunities.
• Ensure that all activities and operations are carried out in compliance with local, state and federal regulations and laws governing business operations.
• Lead or assist on special assignments to include program and quality improvement initiatives.

Communities
Reporting to the Regional Director of Operations, Midwest Region, will be 8 Executive Directors for the following communities:
Assisted Living Facility ("ALF")/Independent Living ("IL")

• Autumn Glen in Coon Rapids, MN
• Birchwood Landing at The Lakes at Stillwater in Stillwater, MN
• Chandler Place in Minneapolis, MN
• Old Main Village in Mankato, MN
• Stonehaven Senior Living in Eagan, MN
• The Commons on Marice in Eagan, MN
• The Lodge at The Lakes in Stillwater in Stillwater, MN

Skilled Nursing Facility ("SNF")

• St. Anthony Health & Rehabilitation in Minneapolis, MN

Qualifications
Must possess the ability to make independent decisions, follow instructions, and accept constructive criticism. Must be able to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public. Must be able to speak, write and understand English in a manner that is sufficient for effective communication with supervisors, employees, residents, and families.
Education and Experience

• Bachelor's degree with a minimum 5 + years managing multiple skilled nursing and senior housing communities; Master's degree preferred.
• In-depth knowledge of the SNF and ALF business is required, with active SNF Administrator's license.
• Strong leadership qualities including but not limited to:
• Ability to effectively lead and coach Leaders and staff to foster a team-oriented environment. Willingness to provide hands-on input.
• Ability to mentor and retain quality leaders and staff.
• Well-developed oral and written communication skills and an open personal style. Ability to articulate and persuade.
• Personal qualities of honesty, integrity and high ethical standards.
• Creative and innovative problem-solving skills.
• Entrepreneurial style of management.
• Ability to travel up to 50% to assigned communities or the home office.

Platinum Service
Platinum Service is characterized by a high level of responsiveness delivered in a flawless, timely and caring way. Employees commit to providing courteous, responsive, and quality service to our residents by following the principles of our Platinum Service program.
Additional Information
All employees are expected to follow all policies and procedures. These policies and procedures can be found in the employee handbook, department policy and procedure manuals and with your supervisor.
This position will be required to work beyond normal work hours, additional shifts, weekends and holidays when necessary. This position is subject to call-back during emergency conditions (e.g. severe weather, evacuation, post-disaster, etc.).
Resident Rights
We are committed to a resident's right to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights are followed in accordance with state and federal guidelines and established facility policies. All employees need to review the policy on Resident Rights and how it applies to the position.
Conclusion
This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Acknowledgment
I have read this job description and fully understand the requirements set forth therein. I agree to perform the identified essential functions in a safe manner and in accordance with the facility's established procedures. I understand that as a result of my employment, I may be exposed to blood, body fluids, infectious diseases, air contaminants, and hazardous chemicals and that the facility will provide to me instructions on how to prevent and control such exposures. I further understand that I may also be exposed to the Hepatitis B Virus and that the facility will make available to me, free of charge, the Hepatitis B vaccination.
Employee Signature:
Name:
Date:

Skills Required