Job Description

United States, Washington, Seattle On-Board Services 14-Apr-2023 Ref #: 20423 LinkedIn Tag: #LI-PS1

How you\'ll help us Keep Climbing (overview & key responsibilities)

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  Influences catering operations performance by actively problem-solving operational constraints at a system and station level
• Monitors and fully understands all OBS dashboards looking for data trends as problem solving indicators
• Continuous oversight of operational performance and delay and missing item root cause analysis for all assigned catering locations providing immediate insight of delays to OBS leaders
• Will ensure established safety, flight, and kitchen audits supporting continuous improvement are performed and any corrective actions implemented
• Responsible for development of safe and efficient problem-solving plans when responding to food safety or operational impacting incidents
• Be an expert and lead the activation of catering business continuity plans when a level of high impact has been identified
• Influences without authority to achieve desired operational changes to internal and external customers
• Drives solution-based recommendations and improvements to ensure integrity and success of the catering operation and its processes
• Build staffing schedules (as needed) to cover a 24x7 operation most efficiently
• Implement a strategy for FACTs comments with timely responses to Flight Attendants providing closed loop communication
• Serves as a catering SME, POC, and liaison between ACS and IFS field operations, OCC, and OBS leaders
• Immediate responder and liaison to the OCC during all catering incident management events with support of the coordinator team
• Connect and communicate with all station tower personnel (if applicable) regularly with pertinent operational information
• Work cohesively with IFS Crew Assist support teams as needed
• Leader of merit positions with high expectation to problem solve and critical thinking
• Maintain knowledge of and ensure compliance with all government regulatory agencies standards including methods and regulations driven by Delta, TSA, CBP, HACCP, USDA, and FDA
• Practices safety-conscious behaviors in all operational processes and procedures
• Works proficiently with tools such as Flight Family, FACTs, IFX, and GP4

Benefits and Perks to Help You Keep Climbing

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  Competitive salary, industry-leading prot sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health Benefits including medical, dental, vision, short/long term disability and life Benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

• Candidates for this position should have at minimum a bachelors degree in Operations Management, business disciplines, industrial engineering or 4 years of relevant work experience
• Must be a strong team player, detail-oriented, and perform well under pressure
• Demonstrated leadership experience and ability to influence through persuasive communications
• Should display an interest in transformational change, leadership growth, and a track record of servant leadership and ability to influence without authority
• Understand process and metric correlation, technical expertise in Theory or Constraints, Lean/six sigma, and the ability to influence without authority and work in a matrix environment
• Convey a professional image with an ability to lead, manage, and communicate to all levels of associates in a team environment
• Must be able to effectively communicate and manage changes relevant to the integrity of the operation
• Be willing to work irregular and varying schedules (including some holidays)
• Must have strong analytical and root cause analysis skills
• Thorough understanding of data and tableau dashboards
• Extensive travel is required; Must willing to work irregular and varying schedules
• Must have demonstrated skills and abilities to communicate effectively at all levels of the organization (frontline to executives) using a variety of tools
• Excellent critical thinking and decision-making abilities
• Demonstrates that privacy is a priority when handling personal data
• Embraces a diverse set of people, thinking and styles
• Consistently makes safety and security, of self and others, the priority
• Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

What will give you a competitive edge (preferred qualifications)

• LEAN/Six Sigma (Green Belt or Black Belt) or Theory of Constraints background or equivalent experience
• Advanced computer, analytical, organizational, written and verbal communication skills
• Ability to diagnose functional area constraints, strengths and weaknesses and develop recommendations for improvement
• Thorough knowledge of catering operations or food processing/ safe handling