Job Description

Job Summary:

The Regional Hotel Manager is a hands-on leadership role responsible for overseeing the operations, performance, and strategic direction of two hotels across different brands and franchises located in Pullman and Moscow. This position functions similarly to a General Manager role but with broader multi-property responsibilities. The Regional Manager will divide their time between both hotels, ensuring operational excellence, strong financial performance, franchise compliance, and a consistently exceptional guest experience. Supported by a capable on-site team, the Regional Manager will lead key initiatives in operations, budgeting, sales, marketing, revenue management, staffing, and brand relations.

Key Responsibilities

Multi-Property Leadership & Operations

Oversee daily operations at both hotels, ensuring adherence to each brand's standards, franchise requirements, and company policies. Provide hands-on support to front-line teams and department leaders to maintain smooth, efficient operations. Ensure consistent execution of service standards, cleanliness, safety, and maintenance across both properties.

Team Management & Development

Lead, mentor, and support hotel teams, including involvement in hiring, training, coaching, and performance evaluations. Foster a positive, collaborative, and high-performing work culture at both locations.

Financial & Revenue Management

Oversee budgeting, forecasting, and cost control for both hotels. Analyze financial reports and operational data to drive profitability. Partner with revenue management to optimize pricing, inventory, and market positioning.

Sales, Marketing & Community Relations

Support sales and marketing efforts to increase visibility and demand for both properties. Build and maintain strong relationships with franchise representatives and community partners to support property goals.

Guest Experience & Quality Assurance

Ensure high levels of guest satisfaction by monitoring service delivery and addressing guest issues promptly. Conduct regular property walk-throughs and audits to uphold brand and operational standards.

Compliance & Risk Management

Ensure compliance with franchise requirements, as well as local, state, and federal regulations. Promote and enforce safety, security, and risk management protocols.

Qualifications

Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred. Proven experience as a General Manager or multi-property hotel manager. Strong leadership abilities with excellent communication and interpersonal skills. Demonstrated financial acumen, including experience managing budgets and driving financial performance. Strong problem-solving, organizational, and decision-making skills. Ability to work a flexible schedule, including some weekends and holidays, and travel regularly between properties.
Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

401(k) matching Employee discount Health insurance Paid time off
Work Location: In person