Job Description

Job Summary
Responsible for supporting end-user client technology and services for NetApp employees located in the North American region as well as occasional remote support for other geographic regions where NetApp does business globally. This includes, but is not limited to, desktop, laptop, and mobile device troubleshooting and diagnosis as well as minor repairs in some instances. This is an internal, end-user facing role where your skills at maintaining and developing relationships with internal users and executive staff is crucial. The Regional IT Specialist role is part of NetApp's IT function and is responsible for a wide range technical support tasks.
Job Requirements

• Ensure customer satisfaction
• Report to customers and management on status, resources, needs, and resolutions
• Diagnose and repair computer systems and mobile devices
• Reimage systems and perform data migrations
• Provide limited user training and education on standard applications
• Remote user support via Zoom, Teams, and phone
• Support hardware and software rollouts
• New hardware delivery and setup (requires lifting of boxes and other hardware in addition to installation under desks)
• Support a variety of applications, security agents, and services
• Work with IT infrastructure teams to setup and maintain existing infrastructure environments and assist with local physical changes
• Printer installation and troubleshooting
• Provide a supporting role for audio/visual & physical conference room technologies
• Assist with telecom and network equipment racking, cabling, etc.

Education & Experience
Required skills

• A Bachelor's Degree with 2 years of experience, a Master's Degree; or equivalent experience supporting end users in a business environment is required.
• Excellent oral and written communication skills
• Ability to work collaboratively with other Regional IT Specialists and cross-functional technical team members to support deadlines with the ability to work independently as well
• Ability to engage executive-level internal employees
• Strong aptitude for learning new technologies and understanding how to utilize them
• Ability to follow standard IT support and engineering principles and practices
• Utilize standard IT ticketing software for documentation and workload management
• Ability to handle multiple tasks concurrently with competing deadlines
• Contribute to team activities and goals and share experiences and ideas

Hardware and Software Platforms:
Required

• macOS
• Windows 10 & Windows 11
• iPhone iOS
• Android OS
• Microsoft Office 365
• Zoom

Beneficial

• Microsoft Azure & Intune knowledge
• Cisco AnyConnect
• Zscaler
• Admin By Request
• Lenovo and Microsoft Surface experience
• Jamf macOS agent

Compensation:
The target salary range for this position is 78,200 - 116,600 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

Skills Required