Job Description

Position:
Regional Health Services Director
Department:
SLHC-Operations
FLSA Classification:
Exempt
Summary of Position
The primary purpose of the Regional Health Services Director is to implement the health services operations plan in an assigned region by ensuring consistent implementation of practice & regulatory management strategies. Develops services direction, provides consultation, and education in both Skilled Nursing & Assisted Living facilities.
Essential Job Functions

• Coordinates regional efforts with RDO and other corporate regional team members.
• Is accountable to National Health Services Director for implementation of established programs.
• Evaluates and monitors regionally assigned facility implementations of practice and regulatory, HIM/Clinical Reimbursement, nursing operations and quality systems as appropriate.
• Develops program, implements and monitors effectiveness along with the National Health Services Director.
• Assess the effectiveness and satisfaction of health services support.
• Participates in the standardization of clinical practice systems, guidelines and policies.
• Evaluates and identifies resident care and regulatory compliance issues in assigned region.
• Coordinates follow-up assistance to regionally assigned facilities as needed regarding identified issues and assists in the implementation of necessary policies, procedures and systems to correct areas in need of improvement.
• Schedules routine facility visits to review regulatory and quality of nursing and facility practices. Document and review visit data with National Health Services director.
• Provide feedback during regional facility visits with facility team and regional team members facility to established benchmarks.
• Engages facility clinical leadership in professional development to promote quality performance and effective leadership.
• Monitor and audit regionally assigned facility performance on benchmarking measures and intervenes as needed.
• Coordinate and provide collaborative oversight of the Survey process when survey is in one of regional facilities. Active participation in the Survey Readiness process:
• Identification of region-based facility non-compliance issues and/or areas of concern related to: regulatory compliance; resident care delivery; provision of services; and systems implementation.
• Facilitates the development and implementation of facility action plans to assure compliance.
• Assists with follow through on improvement plans and performance evaluation of facility teams.
• Maintains a high level of knowledge in specialty area by reviewing literature, attending meetings and discussing strategy.
• Use this knowledge to formulate a strategic direction for Health Services team in specialty area.
• Provides specialty training and materials to Health Services Team that can be used in all regions.
• Collaborates with RDOs to promote optimal performance in specialty area across all facilities.
• Participates in the development and implementation of the Health Services operations plan.
• Monitors performance metrics in specialty area across all facilities.
• Works collaboratively with Health Services Team to ensure regional success in specialty area.

Knowledge and Critical Skills

• Be able to make independent decisions and follow instructions.
• Deal tactfully with personnel, prospects, residents, family members, visitors, government agencies/personnel, and the public.
• Capable of working with ill, disabled, elderly, and emotionally upset people within the facility.
• Communicate effectively in a manner that is sufficient for effective communication with supervisors, team members, prospects, residents, and families.
• Maintain current knowledge on assigned specialty (Nursing Operations) and elder health.
• Knowledge/proficiency of Microsoft Office Suite.

Education and Experience

• Must meet all applicable state and federal requirements for this position.
• Must possess a current, unencumbered, active license to practice as an RN in states where you provide oversight.
• Seven or more years of experience as a Director of Nursing or Clinical Services in an assisted living, or long-term care facility.

Supervisory Responsibility

• This position does have supervisory responsibilities, as needed and as assigned, but does not directly supervise other individuals as a routine part of the position.

Working Conditions and Physical Demands
Tasks assigned to this position may involve potential and/or direct exposure to blood, body fluids, infectious diseases, air contaminants, and hazardous chemicals.
Physical Requirements - The Physical activities of this position involve:

• Walk long distances
• Stand for extended periods of time
• Sustain repetitive movement (CPR compressions, bagging, etc.)
• Maintain physical tolerance (stand/walk/work on your feet for 8-12 hours at a time with minimal breaks)
• Be able to lift up to 50 pounds at times
• Be able to push and pull up to 50 pounds at times

Cognitive Requirements - The Cognitive activities with or without prosthetics of this position are:

• Executes tasks independently
• Ability to express yourself clearly and effectively
• General computer literacy

Environmental Requirements - An individual in this position may be exposed to:
Ambient room temperatures and lighting
Other Requirements -
Able to work flexible hours as needed
Platinum Service
Platinum Service is characterized by a high level of responsiveness delivered in a flawless, timely and caring way. Employees commit to providing courteous, responsive, and quality service to our residents by following the principles of our Platinum Service program.
Conclusion
All employees are expected to follow all policies and procedures. These policies and procedures can be found in the employee handbook, department policy and procedure manuals and with your supervisor. This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Acknowledgement
I understand this job description and its requirements, and that I am expected to complete all job-related duties as assigned. I understand the essential functions may be altered from time to time.
By signing below, I acknowledge I am able to perform the essential functions of this job with or without a reasonable accommodation. If I require a reasonable accommodation, I will inform the recruiter/hiring manager, my manager, or Human Resources and agree to participate in the interactive process to discuss possible accommodations.
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