Job Description

Responsibilities
Regional Director of Operations
Summary:
Responsible for directing the clinical rehabilitation operations of multiple practices within a geographic market under the supervision of the Regional Vice President (RVP). The RDO is responsible for achieving specific financial, employee relations, customer service, and clinical objectives through strong leadership and effective management of staff and customers. Maintains professional conduct, including positive levels of interaction and rapport with facilities and clients. Represents Reliant Rehabilitation's commitment to quality & service in all interactions with facility and clients, as well as adheres to Reliant Rehabilitation's Policies and Procedures. Adheres to all state and federal regulations.
Essential Duties and Responsibilities:

• Schedule and deploy clinical staff to meet facility program needs.
• Directs the provision of quality patient care and provides patient care skills development opportunities as appropriate to ensure quality care in the facility, and delivers patient care as required within scope of practice.
• Ensure Reliant Rehabilitation and Customer Policies and Procedures, and Patient Care Standards are met in assigned facilities.
• Implementation and management of staffing objectives for their geographic area.
• Serve as a clinical resource by line of business (ex. therapy type) as appropriate and conduct routine clinical/ compliance audits in assigned and adjacent areas as delegated.
• Direct efficient caseload management and scheduling of patients within facility(ies) in geographic market assigned. Includes, but not limited to, resident screening, assignment of patients, review of treatment outcomes, assurance of efficiency requirements, and implementation of clinical programs.
• Responsible for the review and analysis of facility case mix and contribution margin.
• Communicate with facility staff and referral sources to obtain clinical information on new or potential admissions to facility.
• Direct development of plans of action and ensure good outcomes of deficiencies noted in routine clinical audits and/or compliance investigations.
• Manage new facility start-ups and labor costs within geographic area.
• Manage practice to meet or exceed financial objectives; participate in the development of financial goals.
• Manage day-to-day customer issues and work for satisfactory resolution
• Develop corrective plans of action of risks or concerns identified and ensure good outcomes of deficiencies noted.
• Implement ongoing documentation peer review system within assigned facilities.
• Monitor and accomplish area-specific employee retention objectives within assigned facilities.
• May require travel time up to 75%. Must be able to travel between facilities during scheduled hours. Must be able to work varying hours and shifts, including weekends and holidays.
• Must comply with the position description for the discipline of current license.

Qualifications
Education/Experience:

• Associates degree, or higher, in Occupational Therapy (OT), Physical Therapy (PT), or Speech-Language Pathology (SLP) required.
• Minimum of five years clinical experience required, including at least three years in patient care and one to two years of successful clinical management.

Computer Skills:

• Proficient knowledge of Microsoft Office (Outlook, Word, Excel, Power Point, etc.)
• Basic Internet navigation skills

Certificates and Licenses:

• Valid credentials that indicate meeting state regulatory board requirements to practice in state assigned required. Must meet other required regulatory standards to practice.

Supervisory Responsibilities:

• Supervises the work of others in multiple facilities within the geographical area to include, but not limited to: training, scheduling, coaching, resolving issues, maintaining personnel records, and assisting with discipline and terminations.

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Skills Required