Job Description

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness.



Refund Coordinator

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare organization offering a full continuum of care, including variety of programs throughout Arizona, Oklahoma and District of Columbia. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness.



CBI is the premiere non-profit fully integrated healthcare provider of substance use and behavioral health programs in Arizona, including prevention, education and treatment using cutting-edge, nationally recognized, evidence-based models.



Job Summary

The ideal candidate will be a self-starter with strong attention to detail and an ability to work in a fast-paced remote environment. Responsible for auditing and coordinating the processing of all refunds to patients, insurance companies, government programs, clients, and other intercompany accounts and as well as bad debt recovery. Research all accounts, cross-referencing to update addresses, insurance information, and validate all transfers and balances to ensure proper adjudication of funds to reduce bad debt and credit balances. Prepare all daily refund reports and monthly refund reports. Prepare bad debt recovery reports daily and faxes to AMCA. Requires ability to interact with all levels of personnel. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.

Skills/Requirements:

High School diploma or GED required. Associate degree or higher preferred. Minimum of 1-2 years of experience with medical claims denials. Minimum of 1-2 years of experience performing healthcare reimbursement, behavioral health insurance/billing or related work. Knowledge of CPT, HCPCS and Modifier experience required. Experience with behavioral health claims preferred. Previous Refund and/or Credit Balance experience preferred. Experience working in a remote environment preferred.

CBI Offers an excellent benefits package!



Generous PTO accrual (5 weeks!), Medical, Dental, Vision, Disability, Life, Supplemental plans Hospital indemnity/ Critical Illness, Pet Insurance, Dependent Care Savings, Health Care Savings, 401K with employer match - 100% vested upon enrollment, Wellness programs, Tuition Reimbursement and Scholarship Programs, incentives, and more! Very Competitive pay rates

CBI is growing and expanding our services!



We are experience tremendous growth in this time. As an essential service provider, we value all our employees and their careers in the clinical field. For the past four years, The Phoenix Business Journal has recognized CBI as one of the top ten healthiest mid-size employers in the Valley! *


CBI Values your Career and have lots of growth opportunities!



Our staff experience tremendous professional growth through ongoing training and support. Our team is supported by strong and competent leadership. Come join our team of passionate individuals who are serious about making a difference in the lives of our patients and the communities we serve.



About our Culture, commitment to employees!



We are looking for driven and compassionate individual's that thrive in an upbeat and safe working environment. We dedicate a lot of thought and effort into work life balance as well as our competitive composition structure. We know life happens, that's why we all start with a 5-week PTO plan as well as a wide range of unique benefits!

Our Facilities



Our 26 locations are all state-of-the-art facility that provides top notch integrated care. We are proud to adhere to a "no wrong door" treatment approach that allows our staff to dramatically improve the quality of life for the patients in their care.



CBI treats patients from all different walks of life and believes in maintaining the dignity of human life. Recovery is possible!



CBI Offers an excellent benefits package!

Medical, Dental, Vision, Disability, Life, Supplemental plans - Hospital indemnity/ Critical Illness, Pet Insurance, Dependent Care Savings, Health Care Savings, 401K with employer match - 100% vested upon enrollment, Generous PTO accrual, Wellness programs, Tuition Reimbursement and Scholarship Programs, incentives, and more! For the past four years, The Phoenix Business Journal has recognized CBI as one of the top ten healthiest mid-size employers in the Valley.

CBI treats patients from all different walks of life and believes in maintaining the dignity of human life. Recovery is possible!