Job Description

Department Overview:

This position is based out of Portland, Oregon. The Referral Response Coordinator (RRC) utilizes healthcare knowledge, expertise, independent industry specific judgement and medical protocols to support all aspects of the organ donation referral process in the Donor Service Area (DSA) hospitals in Oregon, southern Washington, and southwest Idaho.

This position will provide referral call coverage and on-site response to area hospitals to conduct medical evaluation on all potential organ donors and develop a plan with the healthcare team to maintain the option of donation. The RRC also acts as an integral support role to the other clinical roles at Cascade Life Alliance (CLA). The duties of this position are in support of CLA's mission and goals.
Function/Duties of Position:

Referral Response

Collects pre-screening information on all incoming donor-related calls, documenting information according to CLA's policies and procedures. Evaluates incoming organ referrals for initial donor eligibility and communicates accurate referral information with the Administrator on Call (AOC). Monitors current organ referrals to determine and evaluate changes in plan of care utilizing EMR review and communication with the hospital care team. Performs initial and subsequent onsite huddles on local referrals. Collaborates with the healthcare team to maintain the option of donation for the family. Updates relevant internal and external stakeholders on status of active referrals and donor cases. Provides real-time education to hospital staff about the donation process. Collaborates with the Hospital Development department to ensure customer service needs are met for donor hospital partners.

Team Support

Assists onsite Organ Donation Coordinator with various case functions such as chart completion, allocation calls and other logistical tasks as needed. Maintains ability to perform case starts in certain circumstances (this includes serology testing, standing orders, basic donor management and chart completion). Collaborates with the DFA team to facilitate authorization or disclosure with the legal NOK and accurately conducts a donor risk assessment interview with identified surrogate of the potential organ donor. Activates staff for relief as appropriate Coordinates logistics when necessary on active organ referrals and donor cases. Peer reviews charts, assists with cultures or any other Quality Assurance chart completion tasks as needed.

Performs other duties as assigned by the AOC and CLA leadership.

Required Qualifications:
Associates of Science Degree with healthcare related focus or equivalent experience. 2-years recent relevant clinical or educational experience. Must have a valid driver's license and access to a vehicle.

Job Related Knowledge, Skills and Abilities (Competencies):

Extensive clinical healthcare knowledge base, with the ability to quickly and independently exercise sound clinical judgement in an often stressful environment. Excellent communication skills, flexible, highly motivated, a good team member with a positive attitude. Must be able to work in an adaptive fashion with a wide range of professional and nonprofessional constituents including but not limited to governmental officials, students, healthcare staff and the public

Preferred Qualifications:
Bachelor's of Science Degree with healthcare related focus or equivalent experience. Recent donation related experience.

Additional Details:

The referral response coordinator triages all incoming patient referrals, conducts onsite huddles in partner hospital ICU's as appropriate, remotely assists onsite Organ Donation Coordinators. The RRC works for 12-24 hour period and may travel via commercial aircraft and vehicle.

Marketing and education responsibilities include: Provide education to hospital staff for the purpose of increasing organ donation.

Benefits

Medical, dental and vision coverage at low or no cost to employees Covered 100% for full-time employees and 88% for dependents Several retirement plans to choose from! - Oregon Public Service Retirement Plan and University Pension Plan, voluntary savings plans (403b, 401a and 457b) Up to 200 hours (equal to 25 full days) hours per year depending on length of service 96 hours of sick leave a year (prorated by FTE status) depending on length of service Commuter subsidies Tuition reimbursement Employee discounts to local and major businesses

All are welcome: Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.