enter, known affectionately as SHARC, draws thousands of visitors each year. As do SROA's tennis & pickleball courts. We're looking for the right person to lead the team that welcomes the multitude of owners and guests to our recreation facilities.
SROA's
Recreation
Operations &
Programs Manager
oversees a guest services team consisting of several fulltime staff and multiple parttime and seasonal employees. Together, they welcome owners and guests into SROA's recreational facilities and outlets including SHARC, Member Pool, and numerous tennis & pickleball courts, assist with scheduling court times, manage retail, and ensure that a superior experience is delivered for all who enter our doors.
If you think you're the right person to lead the guest/member services team, manage memberships and sales, drive SROA's fitness, tennis and pickleball programming (including tournament coordination), and bring your own special brand of positivity and enthusiasm for all things recreation to an already amazing team, we look forward to seeing your application!
Qualifications
Someone who is fired up by the busy summer season and hustle-bustle of holiday breaks, and also relishes the pace of the quieter shoulder season.
Excellent customer service skills, strong communication, and interpersonal skills are a must. High energy level and self-confidence, good computer skills and the ability to multi-task are important. Previous cash handling experience highly recommended.
Education and Experience
B. A. in Recreation Management, Hospitality, Sports Administration or Public Administration preferred with a minimum of two years' experience in recreation, fitness, hospitality, or club management, including supervision of full-time and part-time/seasonal staff. Strong knowledge of racquet sports, fitness programming, point-of-sale and membership systems, budgeting, and customer service best practices preferred.