Job Description

This position is open to Alaska residents only.

The Department of Commerce Community & Economic Development,

Division of Corporations, Business and Professional Licensing,

is recruiting for a Records and Licensing Supervisor located in Juneau!
What you will be doing:
The Department of Commerce, Community, and Economic Development, Division of Corporations, Business, and Professional Licensing, is recruiting for a Records and Licensing Supervisor. The duty station is located in Juneau. Teleworking opportunities are available for this position.

Working in this position you will be responsible for the recruitement, training and direct supervision of 4-5 occupational licensing examiners that work primarily for the construction contractor licensing programs. You will have oversight of the work product of examiners to ensure adherence to state, federal, and board requirements.

Our organization, mission and culture:
The mission of the Division of Corporations, Business and Professional Licensing is to inspire public confidence through balanced regulation of competent professional and business services.

Our work is guided and informed by our beliefs and commitments to:

• Respect: We respect people, value diversity, and are committed to equality;
• Participation: We value and recognize the contributions of our staff;
• Quality: We strive for excellence through focus and attention to detail;
• Openness: We are committed to a culture of teamwork and a willingness to think outside of the box.

The benefits of joining our team:
There is great satisfaction in working with a team that directly impacts the economic well-being of Alaska. The division offers a dynamic, supportive, and collaborative work environment including telework options.

This position will enable you to build a solid core of knowledge of professional licensing statutes, regulations, and policies, along with potential advancement within the division. This position provides an opportunity to build on your customer service, communication, and computer skills and support a variety of career goals.

The division licenses over 40 professions from Acupuncturists to Veterinarians. This is a great opportunity to transfer your existing skills in a licensed profession to a new career--or to put your administrative skills to work in an exciting, fast-paced environment. Your next career opportunity may be waiting for you here!

The working environment you can expect:
The official duty station is located in our main office in Juneau on the 9th floor of the State Office Building. Our office has recently updated furnishings and is centrally located in downtown Juneau. Telework opportunities are available for eligible employees.

The work environment is friendly, professional, and cooperative, with regular interaction with colleagues, other state agencies, and the general public. We foster personal growth, independent work, and exceptional judgment. Our daily working environment is challenging and extremely busy with a high volume of customer contact. Our staff is highly focused with exceptional attention to detail.

Positions with the State of Alaska offer telework opportunities, paid leave accrual, paid holiday leave, a comprehensive retirement plan, and competitive health, vision, and dental plans.

To succeed in this position you will need the following core competencies:

Adaptability: adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.

Attention to Detail: Is thorough when performing work and conscientious about attending to detail.

Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.

Flexibility: Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.

Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Minimum Qualifications

Two years of journey technical experience applying statutes and regulations to examine and approve or deny documents submitted for permits, licensure, or filing with the State. The required experience includes work such as Business Registration Examiner, Occupational Licensing Examiner, and Insurance Licensing Examiner 2, and Motor Vehicle Customer Service Representative 2, or similar job classes with the State of Alaska or the equivalent elsewhere.

OR

Two years of clerical supervisory experience that includes overseeing a work unit of two or more clerical positions at the journey level or higher with responsibility for one or more of the following: employing, disciplining, discharging, or adjudicating employee grievances. The required experience includes, but is not limited to, work such as Office Assistant 4 with the State of Alaska or the equivalent with another employer.

OR

Three years of clerical lead experience that includes leading the work of a unit with two or more clerical positions at the journey level or higher and responsibility and authority for one or more of the following actions: assigning work, setting task priorities, checking quality of work, evaluating performance, and instructing and training employees. The required experience includes, but is not limited to, work such as Office Assistant 3 with the State of Alaska or the equivalent with another employer.

Substitution:
Education from an accredited college (3 semester or 4 quarter hours equals one month) in any field may substitute for the required journey technical experience. There is no substitution for the clerical supervisory or lead work experience.

Additional Required Information

**Classification Study Notice**
This position is currently under review as part of the Licensing Specialist Study; therefore, the title and/or pay range currently assigned may be subject to change upon implementation of this class study.

At time of interview applicant(s) are requested to submit:

• Three (3) professional references who have had supervisory responsibility over you along with daytime contact numbers;
• Copies of your three (3) most recent performance evaluations.

A cover letter is required for this position. Your cover letter should:

Be professionally written and include proper format, grammar, spelling and punctuation;

Explain how you meet the minimum qualifications for this position; and

Specifically address how your education and work experience meet the desired core competencies as listed above.

Your cover letter will be used to help determine which applicants will advance to the interview phase of the recruitment and selection process. If you do not attach a separate, professional cover letter, you will not move on to the interview phase. Your professional cover letter will also be used as a writing sample.
SUPPLEMENTAL QUESTIONS
For your application to be evaluated you must answer the Supplemental Questions. Be specific in your answers and tell us how you acquired the relevant experience. Please use complete sentences and proof-read your submissions when answering the supplemental questions. Your responses will be considered a writing sample and will be used to determine which applicants will advance to the interview phase of the recruitment process.

EDUCATION
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview.

WORK EXPERIENCE
If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

APPLICATION NOTICE

You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here:

NOTICE
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the \'govermentjobs.com\' domains. For information on allowing emails from the \'governmentjobs.com\' domains, visit the Lost Password Help page located at
EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

Contact Information

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to .

For applicant password assistance please visit:

For specific information in reference to the position please contact the hiring manager at:
Name: Renee Carabajal, Program Coordinator 2
Phone: (907) 465-3812
Email:

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